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325553
Relief Reservations Manager
Job Title
Relief Reservations Manager
Location
Hawaii-All Locations
Company Name
City
Kahuku, North Shore, Oahu
Work Permit
Applicants who do not already have legal permission to work in this country will not be considered.
Salary
US $19.07-US $22.43 / Hour
Phone
(808) 293-6056
Industry
Hotel/Resort
Position Categories
Reservations
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At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.

Job Description

Supervise, train, schedule and evaluate Reservation Sales Agents, ensuring that all procedures are performed to the hotel's standards.  Assist where necessary to ensure optimum service to guests, visitors and other departments.  Provide prompt, courteous, and efficient service in handling all requests for guest room reservations, while employing sales techniques to capture new reservations, process changes, cancellations, and information inquiries, using AAA 4 Diamond guidelines. Previous customer service experience required.  Minimum of 2 years’ experience as Reservations Agent in a hotel/resort setting.  Able to work varied shifts, days, weekends, and holidays. Fluent in English, both verbal and written.  Computer skills in MS Word and MS Excel. Typing skills of at least 40WPM or more.  High school graduate or equivalent vocational training certificate. Be clear thinking, remain calm & resolve problems using good judgment and a team player.


EOE/M/F/D/V

Job Requirements

Supervise, train, schedule and evaluate Reservation Sales Agents, ensuring that all procedures are performed to the hotel's standards.  Assist where necessary to ensure optimum service to guests, visitors and other departments.  Provide prompt, courteous, and efficient service in handling all requests for guest room reservations, while employing sales techniques to capture new reservations, process changes, cancellations, and information inquiries, using AAA 4 Diamond guidelines. Previous customer service experience required.  Minimum of 2 years’ experience as Reservations Agent in a hotel/resort setting.  Able to work varied shifts, days, weekends, and holidays. Fluent in English, both verbal and written.  Computer skills in MS Word and MS Excel. Typing skills of at least 40WPM or more.  High school graduate or equivalent vocational training certificate. Be clear thinking, remain calm & resolve problems using good judgment and a team player.

 

apply now