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56F30E5093A1D291

Property Name
Buffalo Lodging Associates
Job Title
Regional Revenue Manager
Location
Massachusetts-Boston
City
Canton
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Yes
Accommodation
No
Industry
Hotel/Resort
Position Categories
Revenue Management
Since 1997, Buffalo Lodging Associates has provided a variety of services including operations management, sales, marketing, accounting, development, architecture and construction. As such, the success of Buffalo Lodging Associates is predicated on combining the highest quality product available at a given price point with exemplary service. We are able to keep this commitment by employing some of the brightest and most talented employees in the hospitality industry today. We consistently exceed brand standards and manage costs without sacrificing service or product quality. Our company culture emphasizes individual responsibility and pride in a job well done, and we welcome and encourage input and ideas from all of our team members.

Buffalo Lodging Associates, LLC. is always seeking highly motivated and dynamic individuals who enjoy a challenge and are committed to excellence. In management candidates, we seek people who are team-oriented and can lead by example. The success of Buffalo Lodging is centered on empowering our team members to pro-actively deliver unparalleled service, and to ensure every guest's satisfaction. To be successful in our organization, both management and hourly candidates must show that they are committed to providing this exemplary service to each and every guest with every interaction.

Our desire is to provide people with a working environment that they find satisfying both professionally and socially, says Ronald Kendall, President of Buffalo Lodging Associates. We want them to find the job fun and interesting, while working with people they like.

Job Details

Principal Responsibilities:
- Responsible for educating and directing short and long term revenue management strategies in all channels such as GDS, internet and CRS. Manages room inventory through these distribution channels.
- Monitors market place activity, trends and demand generators. Controls group pick up, booking pace and turn downs and makes appropriate recommendations.
- Coordinates group and transient sales in order to achieve maximum RevPar through utilization of revenue optimization techniques.
- Ensures that all rate plans are built in accordance with established guidelines.

Job Duties:
- Problem Solving- Identifies and resolves problems in a timely manner. Develops alternative solutions, uses reason at all times. Makes timely decisions while exhibiting sound judgment. Includes appropriate people in decision making process.
- Project Management – Organize, maintain and track sales data using sales pro or provided sales tracking software. Prepares weekly, monthly and annual sales reports as required. Analyzes results to determine effectiveness of pricing and selling strategies. Conducts research that assesses revenue management practices of the hotels primary competitors. Monitors and manages E-yield (RMS). Evaluates group booking requests to ensure that the hotels are not displacing higher yielding revenue. Coordinates and provides appropriate strategies to manage pricing, inventory restrictions and room allocations for all market segments including group/SMERF, transient, corporate negotiated, tour group, government, etc. and manage inventory allocations through all electronic distribution channels.
- Customer Service –Manages difficult or emotional customer situations. Responds promptly to customer needs, requests for service and assistance. Establishes and maintains relationships with customers.
- Communication - Demonstrates group presentation skills. Speaks clearly and persuasively in positive or negative situations. Writes clearly, and has the ability to read and interpret written information. Communicates change effectively.
- Team Work – Exhibits objectivity and openness to the views of others and contributes to building a positive team spirit. Upholds organizational values, treats people with respect and promotes a harassment free environment. Assists hotel management in analyzing events/trends that may impact the hotels revenues. Conducts weekly meetings with the hotels management team. Assists director of sales with completing the annual room revenue budget including day by day forecast by market as well as Marketing plan.
- Quality Management – Aligns work with strategic goals, looking for ways to improve and promote quality while demonstrating accuracy and thoroughness. Strives to increase productivity.
- Adaptability – Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation.
- Initiative - Take independent actions and calculated risks, meets challenges with resourcefulness, generates suggestion for improving work and takes responsibility for own actions. Prepares and monitors 90 day rolling forecast by market segment.Ensures that opportunities to enhance the hotels revenues are not overlooked.
- People Management – Develops subordinates skills and encourages growth. Manages difficult or emotional employee situations. Provides revenue management training to staff of hotel as applicable. Serves as an informational resource to the hotels management team.
- Compliance - Maintains confidentiality.
- Business Acumen – Assists with developing hotels Sales and Marketing plan based on the hotels position and strength within each market segment. Develops, maintains and provides historical, statistical and related analysis for decision making purposes.

Job Requirements

Qualifications
A Bachelor’s degree (B.A) from a four year college or university; or two to four years related experience and/or training is strongly preferred. Demonstrated ability to manage multiple people in a demanding, fast paced and ever changing environment. Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary. Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred. Preferred multiple property Revenue management background with Marriot RPO, Hilton GRO, IHG, Carlson and/or Choice, with active hotel brand certifications in revenue management. Must have valid drivers license, and acceptable driving history subject to company approval.

Benefits:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a comprehensive benefits package to full time employees that includes the following:
- Medical & Dental Insurance
- 401(k) savings plan
- Life Insurance
- Supplemental Life Insurance
- Flexible Spending Plans
- Short Term Disability Insurance
- Employee Assistance Programs
- Bonus