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Regional Director, Revenue Management - India

Location:
IN - Gurgaon
Date Posted:
20/11/16 10:32
Company Name:
Hilton Hotels and Resorts
The Regional Director, Revenue Management - India will work with Sales, Marketing, eCommerce and Operations counter-parts to provide effective commercial support to hotels and region operations in order to maximise revenue and profits. Additionally the role will drive the continued development and growth of customer service standards, revenue and profits from all hotels and to deliver Hilton's mission relating to profit, people, customer and quality.

What will it be like to work for Hilton Worldwide?

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its twelve global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio - A Collection by Hilton, DoubleTree by Hilton, Embassy Suites

Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Worldwide Team Member.

What will I be doing?

The Regional Director, Revenue Management - India will be responsible in areas of Revenue & Yield policies, commercial support and implementation. That includes developing a rational and disciplined decision making process for maximizing revenue & profit whilst minimising risk under current and anticipated market conditions. Develop effective operating procedures to enable the consistent delivery of our brand promise. The role will also provide support & guidance to operations in order to drive maximum commercial performance through coaching, training, effective use of information & systems, and support in making the right short, medium & long term commercial decisions. Manage and execute the implementation of front office & rooms related sales, marketing and product standards & technology in order to ensure effective adoption and benefit delivery.

More specifically, you will be responsible for performing the following tasks to the highest standards:

* Plan effectively within the revenue function and integrates with Sales, Marketing and Ecommerce plans.

* Create annual plans for region initiatives and hotel activities to ensure aims and objectives are achieved and hotel schedules are realistic.

* Direct the specialist team to identify opportunities and risks within specific markets and implement initiatives and strategies to maximise revenue.

* Recommend, implement and monitor appropriate rate and availability activity responding to short, medium and long term business needs.

* Direct activities in the area of Revenue Management, Front Office Development, Business Analysis and Training and Development to ensure activities contribute to the overall success of the region.

* Manage the budget allocated within company guidelines.

* Develop and maintain information systems to provide accurate, relevant and up to date information.

* Deliver effective business analysis and intelligence to the all stakeholders in order to develop understanding of business trends and develop appropriate reactive and proactive initiatives.

* Provide the necessary forecast and demand information to sales, marketing and e-commerce/distribution to enable them to develop programs to deliver business to hotels in need periods.

* Implement systems and processes to monitor pricing policies and determine changes to drive performance.

* Develops implement and monitors the necessary business processes that deliver useful, accurate and relevant information for analysis.

* Establish, enhances and maintains productive, quality working relationships with internal and external customers.

* Implements and monitors processes and systems to ensure that accurate customer information is collected, maintained and made available in order to deliver outstanding customer service and develop relevant sales, marketing and distribution strategies.

* Liaises with area and regional colleagues, VP of Ops and General Managers to understand requirements and business needs from the revenue function.

* Attends and contributes to regional forums / meetings in order to deliver information, progress updates and participate in the development of future plans and strategies.

* Ensures hotels are kept up to date with systems changes and Developments Team.

* Effectively manages the team and provides training and coaching to current and new employees to improve performance and to meet the current and future needs of the business.

* Maintains the required people and performance management documentation in line wit company requirements.

* Identifies training needs within the regional and hotel teams and plans development programs to address them.

* Contribute to the design of training and development plans and programs which are based on a systematic identification of personal and business needs.

* Carry out specialist training as appropriate.

* Manage the implementation of new systems and processes into the business in the area of reservations, revenue management and front office.

* Manage the implementation and training of systems and processes for new hotels in the region.

* Evaluate the impact training is having on the team's skills and business performance within the specialist regions identified.

* Carry out and contribute to projects in order to drive knowledge, capability and performance. Initiate and lead projects to drive revenue performance and ensure the revenue teams within the region are trained and developed to maximise revenues. Provide specialist support, advice and guidance for information systems in the overall sales function including initiating development and improvement of systems within revenue arena.

What are we looking for?

The Regional Director, Revenue Management - India serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

* Experience working in global matrix environment with the ability to leverage other cross functional departments.

* Partner closely with Regional Sales leaders on cross functional initiatives to help meet goals. Develop appropriate market commercial strategies that impact hotel mix of sales to increase revenues and market share.

* Serve as the Revenue Management expert to regional and hotel leadership.

* Communicate industry business trends to all properties and make recommendations to maximize revenue opportunities at individual properties.

* Provide pre-opening and conversion support to ensure effective pricing and revenue strategies are in place prior to hotel opening.

* Leverage current technologies with best practices to maximize total hotel revenue.

* Participate in hotel level recruitment and succession planning efforts.

* Lead an ongoing review process to help property teams identify trends and opportunities to maximize revenue for transient, group, and catering segments.

* Build, grow and deliver competitive pricing structures.

* Conduct Market Pricing Analysis (MPA) to determine pricing and compression compared to competitive markets.

* Present ideas / facts clearly using appropriate interpersonal style.

* Consider feelings and needs of others in actions & decisions.

* Modify approach or style to achieve goals.

* Demonstrate le

Job Categories
Revenue Management
Property
Hilton - Regional Office - India
Entry Level Position
No