Regional Director of Operations
HEI Corporate Office
US - CT - Norwalk

HEI views our associates as our greatest resource, and we hire and develop the best. We have a culture of winning, we embrace change, thrive on challenge and always seek to surpass our personal bests. Defined by our unique business platform, our environment is fast-paced, expansive and ever-evolving, yet stable, consistent, enduring. It is a high-performance culture where innovation and entrepreneurial spirit are evident; initiative and results are rewarded.

Our people know they're in on the ground floor of a company with all the cornerstones of success in place: experienced leaders, steady investors, a strong track record and long - term career potential. And in turn, each of our associates thrive because HEI's distinctly advantaged infrastructure creates a supportive, educational culture as well as unlimited opportunities for personal and professional success on every level.

An engaging, high-energy environment, HEI presents a rare career opportunity: the chance to shape a powerful leader in the hospitality industry.

Oversee portfolio of 10-15 full service assets. Provide General Managers with oversight, guidance and support in order to maximize the assets value for the owners. Accountable as the primary regional leader for ensuring each of the portfolio hotels exceeds guest satisfaction. Also responsible for delivering regional targets for F&B, Revenue, Margins and Flow-Through.

Job Function

* Oversee property leadership analysis and action planning of the monthly, quarterly, and semi-annual guest satisfaction results.
* Drive Guest Satisfaction to exceed brand minimums, identify key drivers, organize action plans and holds leadership accountable for execution.
* Monitor property flow-through performance and drive margin action plans.
* Identify and develop best practices and facilitate implementation throughout portfolio.
* Direct the efforts of identifying revenue opportunities as well as root causes of food and beverage related cost deficiencies at the hotel.
* Travels frequently to assigned locations to maintain visibility and to foster effective relations with staff and managers.


* B.S. in Business Administration, Accounting or Hotel Management
* 5+ years in a property leadership role, 10+ years in hospitality management.

Skills and Knowledge

* Extremely high ethical and quality standards.
* Results in guest satisfaction in service, cleanliness and friendliness.
* Has rotated through a variety of operations roles, including but not limited to General Manager, Director of Operations, Front Office, Housekeeping and Food and Beverage.
* Excellent interpersonal skills required including motivation, accountability and communication.
* Very strong communication and presentation skills. This individual needs to be comfortable and effective at presenting to ownership groups and internally to senior management.
* Strong organizational and time management skills; role is responsible for driving broad dimensions across wide geographic area.
* Extremely strong analytical/intellectual skills and business acumen; need to identify properties quickly and proactively.
* Strong sensitivity to internal and external customer needs.
* Multiple brand guest satisfaction experience including: GEI, GuestVoice, SALT, NPS and/or Heartbeat.

HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled