Reception Agent (Prácticas/ internship)

Fairmont Rey Juan Carlos 1

Location: ES - Barcelona

10/11/16 17:30
Employer
Job Details
Reception Agent (Prácticas/internship)
First impressions are everything! As a Reception Agent Trainee with Fairmont Hotels & Resorts you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.

Hotel Overview:

Set in 25,000 square meters of breathtaking 19th century gardens, with unparalleled views of the stunning Barcelona skyline, this luxurious urban hotel with 432 elegantly appointed guest rooms and suites, provides a tranquil retreat in the heart of Spain’s celebrated second city. With a central location on the prestigious Avenida Diagonal and excellent transport links, the Fairmont Rey Juan Carlos I excels as both an impressive hub for business and a memorable base for exploring Barcelona and wider Catalonia.

Summary of Responsibilities:
Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following:

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Consistently offer professional, friendly and engaging service

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Greet, check in and settle guest accounts while ensuring all service standards are followed

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Assist guests regarding hotel facilities in an informative and helpful way

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Respond to each Guest who approaches the Reception Desk

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Drive rate through up-selling room brands

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Follow department policies, procedures and service standards

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Follow all safety policies

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Other duties as assigned

Qualifications:

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Proficiency in English (verbal and written), second language an asset

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Previous customer related experience preferred

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Previous PMS experience an asset

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Computer literate in Microsoft Window applications an asset

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Must possess a professional presentation

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Strong interpersonal and problem solving abilities

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Highly responsible & reliable

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Ability to work well under pressure in a fast paced environment

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Ability to work cohesively with fellow colleagues as part of a team

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Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Work permit for Spain IS A MUST