Public Space Houseperson (4:00pm - 12:30am shift)
Property Name:
Q Center
Job Title 
Public Space Houseperson (4:00pm - 12:30am shift)
Location: 
Illinois-Chicago West
Company Name: 
Wyndham Hotel Group
City: 
Saint Charles
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

As the world’s largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries—all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence.  To learn more visit us at http://www.wyndhamworldwide.com

 

Job Description:
Wyndham Hotel Group is searching for a Public Space Houseperson to work at our beautiful Dolce Q Center in St. Charles, IL.  The Public Space Houseperson is responsible for maintaining high standards in all assigned lobby areas, public restrooms, special cleaning assignments and performing Room Attendant duties as necessary.

**Please note: this is for a 4:00pm - 12:30am shift.

 

**This position is eligible for a sign-on bonus of $300 after completing 60 days of employment with satisfactory performance!**

 

Fundamental Requirements:

• Employees must at all times be attentive, friendly, helpful and courteous to all guests and fellow employees.

• Use proper two-way radio etiquette when communicating with other employees.

• Practice safe work habits to ensure safety to guests, fellow employees and self.

• Handle items for "Lost and Found" according to the hotel standards.

• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.

• Report maintenance issues to Housekeeping Supervisor/Manager.

• Be familiar with correct guestroom cleaning procedures to assist if needed.

• Deliver any clean linen to assigned sections, if necessary.

• Pick up Room Attendant's dirty linen or trash as needed.

• Before leaving, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.

• Vacuum guest corridors.

• Keep hallways, public areas and closets neat and organized.

• Maintain cleanliness and sanitation in public restrooms.

• Adhere to the schedule for project cleaning of public areas.

• Maintain the stairwells to hotel standards.

• Ensure overall guest satisfaction.

 

Education & Experience: 

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical requirements:

• Flexible and long hours sometimes required.

• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Ability to stand during entire shift.

General Requirements:

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

• Must be able to cross-train in other hotel related areas.

• Must be able to maintain confidentiality of information.

• Maintain a warm and friendly demeanor at all times.

Wyndham Hotels and Resorts is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.  We require consent to pre-employment background screening & drug testing for all positions.
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