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Position Details

Universal's Cabana Bay Beach Resort
Universal's Cabana Bay Beach Resort
Management Position:
Entry-level Position:
Position Categories:

Public Area Attendant

Position Summary
Ensures the highest level of cleanliness and safety in all public and back of the house areas of the hotel. Promotes excellent public relations and 100% guest satisfaction. Works as a valuable member of a dedicated professional team.
Job Specific 90%
• Follows OSHA regulations and all policies and procedures as set forth by the EVS department
• Applies excellent guest relations skills when interacting with guests
• Consistently maintains a positive attitude that ensures the best guest experience
• Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
• Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
• Performs all duties in a timely and professional manner
• Applies teamwork skills at all times
• Gives recognition to repeat guests
• Cleans front area of hotel, sweeps floors and sidewalks; cleans doors, frames, signs, windows, dusts lobby areas, and removes trash from all assigned areas
• Uses proper chemicals when cleaning as described by the Loews Hotels procedures
• Immediately reports maintenance deficiencies, damage, or loss to EVS department
• Polishes all metal around lobby areas
• Turns lost and found items into Security in accordance with Loews Hotels standards
• Cleans and sanitizes assigned public and back of the house areas
• Complies with all specific HOSTAR policies and procedures
• Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners
• Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces
• Ensures that the EVS storeroom is neat, organized, and secure
• Properly uses and maintains equipment and supplies
• Maintains excellent condition of grounds, floors, carpets, etc.
• Cleans ashtrays and ash urns, ice machine areas, elevator foyers, tracks and doors
• Vacuums guest hallways
• Cleans windows
• Cleans door jams and fire boxes
• Cleans and mops stairwells
• Cleans handrails, sweeps and mops hallways
• Cleans Front Desk and back office area
• Cleans back of the house windows as needed
• Assists in restocking
• Completes in a timely manner all daily cleaning items for the specific public area assigned
• Takes trash to the compactor at the end of the day
• Performs as Restroom Attendant for special events, when required
• Demonstrates ability to provide coverage in related departments as directed
• Special projects and other duties as assigned
General 10%
• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with Loews Hotels standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with Loews Hotels uniform and grooming guidelines
Required Skills and Experience
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:
• Basic English language skills
• Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
• Able to work a flexible schedule, including weekends and holidays
• Effusive personality with stellar customer service skills
• Previous housekeeping experience is preferred but not required

Qualification Standards
Education: High School Diploma or Equivalent
Experience: Previous housekeeping experience preferred
Licenses or Certificates:
Work Permit:
Applicants who do not already have legal permission to work in the United States will not be considered.
About Loews Hotels

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, St. Pete Beach, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

  • Pay that meets or exceeds area standards
  • Retirement (401-K) and incentive plans
  • Medical and dental coverage
  • Short and long-term disability
  • Life insurance
  • Holiday and vacation pay
  • Team member assistance plans
  • Career development programs
  • Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V