Public Area Attendant
Property Name:
Cheeca Lodge & Spa NW
Job Title: 
Public Area Attendant
Company Name: 
Cheeca Lodge & Spa
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
Bonus Pay: 

Northwood Hospitality is a wholly owned subsidiary of Northwood Investors, a privately-held real estate investment advisor founded in 2006. We currently own and operate seven properties -- The Naples Grande Beach Resort in Naples, Cheeca Lodge & Spa in Islamorada, FL, Tranquility Bay Resort in Marathon, FL and The London West Hollywood - and we plan to grow. We seek team members who share our values:

  • We enjoy the thrill of competition against other hospitality companies; we believe competition pushes us to do our best and allows us to measure our progress
  • We enjoy helping people by creating memorable experiences that both leisure and business guests will go out of their way to come back for
  • We believe in efficiency and sustainability in our operations, so we can grow a stable, secure business with minimal environmental impact
  • We do everything with a sense of humor and an enjoyment of life
If this sounds like you, we look forward to the opportunity to meet you.

I. Job Summary
Clean and maintain all items and surfaces in designated areas, ensuring hotel's standards of cleanliness. Ensure the confidentiality of all guests. Deliver world-class level of service.
II. Job Responsibilities
* Attend team briefings.
* Greet all guests with a smile and hello.
* Anticipate the needs of guests.
* Ensure confidentiality of hotel guests.
* Pick-up assignment sheet and review priorities.
* Pick-up designated keys and beepers. Ensure security of keys, pager and radio at all times.
* Follow through on any additions or changes to the assignment sheets as they arise throughout the shift.
* Check supply levels in storage closets. Complete requisition for additional supplies needed and submit to manager/supervisor.
* Maintain cleanliness and organization of storage areas. Rectify any deficiencies.
* Check carts/caddies for proper supplies, neatness, cleanliness and mechanical problems. Correct any deficiencies.
* Clean public areas/bathrooms, restaurants, pool area, offices and service areas using designated checklists. Ensure that cleanliness and condition of each area meets designated standards. Correct any relayed or sighted deficiencies.
* Complete work orders for maintenance repairs and submit to housekeeping office coordinator. Contact engineering directly for urgent repairs.
* Accommodate guest requests for housekeeping items or additional supplies expediently and courteously. Follow up on delivery and return of all such items.
* Monitor and handle guest complaints by following guest services training procedures and ensuring guest satisfaction.
* Ensure security of hotel property.
* Respond to all pages by beeper promptly.
* Document pertinent information in department logbook.
* Complete all paperwork and closing duties before leaving.
* Successfully complete the training/certification process.
Perform other duties as assigned.
* High school diploma or GED preferred
Skills and Experience (Essential)
* 18 years of age
* Valid US State Driver's license or an international driver's license.
* Housekeeping experience
* Communicate in English with guests, management, staff, and co-workers to their understanding
* Knowledge of effective organizational practices
* Ability to maintain strict confidentiality
Skills and Experience (Preferred)
* Housekeeping experience preferably at a four-star property
* Fluency in Spanish
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
See description above.

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