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Property Name:
Vail Resorts
Job Title: 
Product Sales Office Lead
Company Name: 
Work Permit?: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position?: 
Bonus Pay: 
Corporate Overview

Vail Resorts Inc. is the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations.

Vail Resorts owns or manages 13 hotels located at its five premier mountain resorts of Vail, Beaver Creek, Breckenridge, Keystone, and Heavenly, including RockResorts branded hotels and about 1,500 managed condominiums and townhomes. The Company also operates RockResorts in Santa Fe, Jackson Hole, Jamaica, the Dominican Republic and St. Lucia.

Our mission is simple. Experience of a lifetime.

Job Description

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Job Summary: Kirkwood's Product Sales and Service team is looking to hire full time Product Sales & Office Leads for the 2016-17 Winter Season. The PSS Sales Lead will be solely responsible for a designated ticket selling area and responsible for guiding staff in successful front line sales and office operations. This position requires a high knowledge of our products and systems in the RPOS & Guest Connect program. This is a leadership role responsible for 5+ employees. We are looking for an organized individual who is positive, outgoing, has a passion for the outdoors, is well-disciplined, and takes pride in their work.


Additional responsibilities include (but are not limited to):

  • Oversee PSS frontline sales & office operations;
  • Training employees on office operations, new products, new policies, and offerings around the resort.
  • Creating lunch and break schedules;
  • Opening and closing ticket office(s);
  • Creating a fun and professional work environment, including sales contests;
  • Processing accurate financial transactions in RPOS with all forms of payment;
  • Tracking and monitoring that employees process transactions towards 100% guest data collection (name, DOB, address, email, etc.);
  • Answering any and all Kirkwood-specific questions and being knowledgeable about the history and culture of Kirkwood;
  • Keeping the offices clean, neat, organized, and presentable at all times;
  • Tracking and monitoring office inventory levels;
  • Being responsible for weekly safety meetings;
  • Being responsible for all point of sale close out procedures and auditing;
  • Always looking for ways to improve operations to be more efficient or better serve our guest;
  • Own, personalize, and elevate overall office experience with guest and front line agents.



  • High school diploma or equivalent;
  • Guest services and or customer service experience;
  • Point-of-sale & cash handling experience;
  • Ability to lift and carry 30 lbs;
  • Ability to read, write, speak, and comprehend English language proficiently. 


Preferred skills:

  • 2+ years experience handling money and working with the general public;
  • 2+ years of guest service experience;
  • 2+ years of point-of-sale experience & guest data collection;
  • Excellent skill in customer relations, communications, and problem solving;
  • Advanced Proficiency in Microsoft Office (Word, Excel, PowerPoint, Publisher).

Kirkwood is for those that embrace the big mountain lifestyle and are as passionate about skiing and riding as they are about creating amazing experiences for our guests. Magical, raw, expansive and remote…Kirkwood is the stuff of legend. We’re famous for legendary snowfall, challenging inbounds terrain, backcountry guided tours and premier avalanche education programs. Those that come here come for an adventure unique to Kirkwood! Join our close-knit team working at one of the most stunning alpine resorts in the country.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 130617

Job Requirements
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