Develop expert knowledge of the central payment program and technologies
Partner with technical resources to maintain the accuracy and completeness of the central payment system and related accounting technologies
Work with third parties to ensure accurate and timely processing of all files and payments
Report on hotel payment and activities related to the program, communicate to hotels through Franchise Services
Manage all dispute processing to ensure accurate and timely resolution
Assist corporate staff and hotels with open central payment cases
Champion the program within the company; interact with a broad range of stakeholders to ensure the program’s success
Ability to explain “why” at all times including when we prioritize a particular release over another
Lead draftsmen on all corporate communications related to the program
Support the Distribution and Accounting teams in requirements gathering/documentation, testing, deployment and change management of program enhancements
Provide support to properties and Franchise Operations team
Interpret data, analyze results using statistical techniques and provide ongoing reports
Analyze program data. Identify and implement solutions to address inefficiencies or lapses in quality
Other duties as assigned or as needed to create Signature Moments for our guests.
Organized individual who enjoys solving problems and optimizing processes
Strong communication skills both written and oral
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Hospitality experience is a plus but not a requirement
Behaves with integrity, honesty and is open with guests and fellow associates.
Develops effective working relationship with fellow associates, managers, outside representatives and agencies
All your information will be kept confidential according to EEO guidelines.
Red Lion Hotel
Position Available: immediately
Applicants who do not already have legal permission to work in the location of this job will not be considered.
Management Position: Yes