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24861C57C7B49433
PM Server
Property Name
Holiday Inn World's Fair Park
Job Title
PM Server
Location
Tennessee-Knoxville
City
Knoxville
Work Permit
Applicants who do not already have legal permission to work in this country will not be considered.
Industry
Hotel/Resort
Position Categories
Waitress/Waiter
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At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.

Job Description

The Server is responsible for providing prompt, courteous service for the guest.

Overview:

  • Greet and welcome guests as they arrive
  • Maintain detailed knowledge of Restaurant Menu
  • Responsible for taking guest orders
  • Serve food and beverages in accordance with the standards of Holiday Inn World’s Fair Park
  • Responsible for guest satisfaction in Restaurant
  • Maintain cleanliness of all workplace areas that apply to Restaurant
  • Must be in accordance with the Appearance Standards Policy of Holiday Inn World’s Fair Park at all times
  • Complete any reasonable task as assigned by a Supervisor or Manager

Relationships:

  • Reports to: Restaurant Manager
  • Key Relationships: Bartenders, Concierge Services, Guest Services, Housekeeping, Engineering

Qualifications:

  • Ability to satisfactorily communicate in English with guests, team members, and Management
  • High School degree or equivalent required
  • Minimum 2 years of server experience
  • Minimum 1 year fine dining or luxury resort experience preferred
  • Liquor, beer, wine, and spirits knowledge
  • Ability to obtain an ABC card
  • Fluent in a foreign language preferred
  • Must be able to physically perform all tasks assigned
  • Must be detail-oriented
  • Must be able to understand and follow instructions
  • Must be available to work weekends, holidays, evenings, and irregular shifts
  • Must be able to work independently with minimal supervision
  • Must be able to work closely with others

Skills:

  • Excellent customer service skills
  • Ability to multi-task, even during times of high stress
  • Basic computer skills and experience with POS systems (MICROS preferred)
  • Ability to perform assigned duties with attention to detail, speed, and accuracy
  • Ability to follow-through and work with minimal supervision
  • Ability to physically perform all assigned tasks
  • Ability to maintain and uphold all company and hotel standards
  • Ability to professionally represent “Holiday Inn World’s Fair Park” while presenting a warm, professional, and refined demeanor with guests and fellow team members
  • Ability to maintain knowledge of all hotel features, information, and local events
  • Ability to ensure the security and confidentially of all guest information and internal hotel practices.

Essential Job Responsibilities:

  • Ensure Restaurant guests are greeted and welcomed as they arrive
  • Responsible for seating guests and presenting menus
  • Explain menu items in detail, including specials
  • Must maintain a detailed knowledge of the menu items and ingredients
  • Provide suggestions and recommendations to guests of Restaurant
  • Maintain knowledge of any items the kitchen may be out of or running low on
  • Take guest food and beverage orders using the appropriate POS system (MICROS)
  • Check guest’s identification and confirm the guest meets the legal drinking age
  • Communicate with kitchen staff regarding meal requirements, allergies, dietary needs, and specific/special requests
  • Responsible for relaying any allergies or food sensitivities to the kitchen and fellow team members
  • Prepare drink orders that are not handled by the bar in accordance with the standards of Holiday Inn World’s Fair Park
  • Serve wine, beer, and other alcoholic beverages in accordance with federal, state and local regulations.  Ensure compliance of all OSHA, Knox County Department of Health, and Tennessee  State Department of Health regulations
  • Address guests by name whenever possible
  • Ensure all food is plated and portioned correctly before delivering to guest
  • Responsible for transporting food and beverages from the kitchen to the dining tables
  • Ensure guest satisfaction throughout the entire dining experience
  • Anticipate and communicate replenishment needs effectively
  • Responsible for removing dirty dishes and glasses
  • Responsible for bussing and cleaning tables after guests finish their meals or beverages
  • Prepare an itemized check and take payment from guests.  Ensure the check is correct before presenting it to the guest.
  • Process all payment methods.
  • Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
  • Set up and maintain cleanliness and condition of dining room 
  • Responsible for removing soiled wares from tables and place in the designated areas
  • Responsible for resetting all tables in Restaurant.  Ensure all furniture is in accordance with the floor plan set forth by the Manager or Supervisor
  • Ensure serving station is well-stocked
  • Responsible for completing opening and closing duties
  • Responsible for completing any side work assigned
  • Deliver cocktails to tables as needed and assist fellow team members
  • Secure liquors, beers, wines, spirits, coolers, cabinets, and storage areas
  • Assist in other food and beverage departments as needed or requested
  • Ensure safety guidelines are met and maintained at all times
  • Ensure compliance to state and county liquor control laws
  • Ensure compliance with food handling and sanitation standards.
  • Ensure compliance to local and state health department requirements
  • Maintain a continuous and positive relationship with other departments as well as the entire Drawing Room team
  • Guarantee guests are receiving quality services that exceed their expectations
  • Uphold the culture and standards of Holiday Inn World’s Fair Park and be an exemplary ambassador of the property and brand
  • Participate in all line-ups and departmental meetings, unless otherwise excused in advance by Restaurant Manager.
  • Remain knowledgeable of all hotel information and local events
  • Respond to any reasonable tasks as assigned by a Supervisor or Manager
  • Report any and all damages or maintenance issues immediately to Engineering
  • Communicate efficiently and effectively with all other team members.
  • Responsible for completing any training certifications or retraining as directed by a Manager or Human Resources. 
  • Report any and all suspicious activity or items immediately
  • Resourcefully, creatively, efficiently, and politely handle any and all guest complaints
  • Ensure all guest complaints are reported to the appropriate Managers and/or Supervisors in order to avoid missed guest opportunities.
  • Ensure all lost and found items are handled appropriately in accordance with the standards of Holiday Inn World’s Fair Park
  • Report any and all issues in order to avoid missed guest opportunities and poor reviews

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other reasonable duties as assigned by their Supervisors and/or Management. 

EOE/M/F/D/V  Must be willing to submit to background check

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
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