At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.
WORK SCHEDULE: Schedule varies based on client needs and business demands.QUALIFICATIONS:High School Diploma or equivalent; minimum 3 years experience in hotel, convention/conference center, preferable in conference services department; knowledge of conference service equipment, set-up styles, and audio-visual; excellent computer software knowledge of Microsoft Office and Delphi; excellent verbal and written communication skills; excellent organization skills; possess supervisory/management experience
Plans and ensures execution of group event to include but not limited to dates/timing of arrival and departure, room set-ups, diagrams, audio visual/production needs, rooming lists, special needs, special events, on/off-site entertainment, transportation. Knowledgeable with the property’s accommodations, meeting facilities and support services available at and through the property in order to best promote the effective utilization of the property by assigned corporate accounts. Promote the use of the property’s ancillary services (i.e. banquets, cocktail receptions and theme parties) in fulfilling the general, unique or special meeting objectives of the clients and generally promoting the property as the facility best suited to meet their meeting needs and requirements. Promote the property in arranging and conducting site visits by key personnel of assigned accounts for the purpose of planning, organization and coordinating of all meeting needs and requirements. Follow proper channels when seeking authorization for special rates, concessions, discounts, etc., Ensures group billing is accurate. Review distribution of in-house reports to ensure consistency and completeness of information. Attend weekly designated meetings. Communicates effectively verbally and in writing with clients in timely manner. Communicates effectively verbally and in writing all details of events to appropriate personnel in timely manner. Enhances group events with creative ideas. Communicates frequently with group contact and attendees to ensure expectations are met or exceeded. Coordinates vendors, obtains quotes, client contracts etc. Takes a proactive approach toward client satisfaction. Responds to all client evaluations rated fair or poor. Assists Director of Conference Services with interviewing, training, supervising, reviewing planning staff and assigning group files. Ensure all Conference Planning Managers are properly trained both initially and on an ongoing basis. Monitor assigned work for accuracy and timeliness. Performs some administrative duties to include distribution of event orders, reports, filing, etc. Follow grooming standards maintaining a professional image in dress and mannerisms.
MARGINAL FUNCTIONS: Perform other job functions as necessary to ensure property and company goals and guest expectations are exceeded.