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Property Name
Chicago Athletic Association Hotel
Job Title
People Services Manager
Company Name
Chicago Athletic Association
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Bonus Pay
Position Categories
Customer Service, Rooms - Front Office/Guest Services
Previously home to an elite athletic and social club, one of Chicago's most beloved landmarks from the 1890's is reborn as a bustling hotel playground, featuring a variety of iconic and unique restaurant and nightlife destinations, all in the heart of downtown. More than a restoration, Chicago Athletic Association is a revelation of historic architectural detail, from the grand marble staircases to the incomparable Cindy's Rooftop, showcasing creative food and drink with unmatched views across Millennium Park and Lake Michigan.

Job Details

Job OverviewThis position is responsible for administering and managing the People Services operation, as well as meeting established financial expectations and quality standards. This includes Keeper of the Culture, Recruiting, Training & Development, Performance Management, and Administration.Essential Functions
  • Oversee the day-to-day operations of the People Services office
  • Participate in strategic planning including staffing, training, and financial goals
  • Know government regulations pertaining to HR and recordkeeping
  • Oversee performance management and ensure performance evaluations are conducted in a timely manner as well as goal setting and performance management as it relates to our talent management system
  • Assist with recruiting and interviewing. Utilize and update applicant tracking system. Coordinate competency based hiring interviewing
  • Assist in conducting wage surveys, analyzing data, and making recommendations
  • Assist in coaching, counseling and disciplinary actions
  • Assist in administering associate benefits and open enrollment
  • Assist in administering FMLA/LOA functions

Job Requirements

  • High school diploma or equivalent required.  Bachelor's Degree preferred.
  • PHR or SHRM-CP certification preferred.
  • Minimum 2 years experience in Human Resources, preferably in a field operations role.  Prior service industry experience required.  Experience in a luxury service environment preferred.
  • General computer operations knowledge and ability required.  Experience working with Microsoft Office applications required.  Prior experience with ADP Vantage and Oracle HRMS preferred.
  • Must display ability to communicate professionally with diplomacy and tact in a variety of situations.  Experience with confidential and private matters required.
  • Must be able to communicate effectively in English, both written and verbal.  Conversational abilities in Spanish or other foreign languages helpful.
  • Must be able access all areas of hotel facility across varying floors and terrain in order to assist team members.  Ability to work at a desk for long periods of time needed.
  • Must be available to work morning, evening or weekends occasionally as business dictates.