Stanford Hotels Corporation is a mid-size, owner-operated company that specializes in the development and management of high quality, full service hotels using a variety of franchise brands. The corporate office is located in San Francisco; however, Stanford Hotels has 13 properties throughout the U.S. comprising three top global brands including Marriott, Starwood and Hilton.
Our goal is to be the "Best of the Brand." Since 1985, Stanford Hotels Corporation believes that high-quality properties, exceptional customer satisfaction, and engaged employees set Stanford Hotels apart from the rest.
Provides First Choice Service while operating the hotel communication system.
Creates guest satisfaction by exceeding guest expectations
Directs callers to appropriate person by operating the hotel switchboard
Handles the Guest Service Hotline
Handles Emergency Line & Fire Panel
Performs special duties and tasks as assigned to assist other departments
Maintain compliance with all company and brand policies and procedures.
RequiredTeamwork Intermediate Organized Intermediate Multi-Tasking Intermediate Detail Oriented Intermediate Decision Making Intermediate Customer Service Intermediate Behaviors
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
High School or better.Experience
1 year: Previous hotel PBX or Front Office experience preferred.
Licenses & Certifications