At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.
Answer all incoming and internal phone calls; maintain communications with the radio and paging systems.
ESSENTIAL FUNCTIONS OF THE POSITION
Answer telephone calls by pressing the line, then transferring the calls by typing in the extension number when hearing and seeing the answer light. Leaving messages for guests by typing the message into the computer on their room account. Imputing wake-up calls by typing in room number and time. Transfer information to wake-up call sheets. Sign out keys to employees based on key authorization list. Sign keys back in once they are returned. Monitor the radio conversations by listening for emergency situations. If one occurs, you need to MOD and Security. Then calmly call 911 and follow all prescribed emergency procedures. Paging hotel staff by using the radio suppressing the button on the side and extension to call. Speaking directly into the PBX radio to reach staff on radios. Carry out the policies and procedures of Benchmark Hospitality at Stonewall Resort while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service. Provide dialing instructions by reading the instructions and repeating back the information to the caller. Answer guest questions by providing correct answers based on your knowledge of hotel or transfer them by dialing the appropriate extension for their question. Make sure you have the most recent updated extension list. Assesses and offers creative suggestions and recommendations to guest/conferee requests. The flexibility to work a varied schedule due to business levels and industry demand (hotel open 7 days a week). Follow safety procedures to ensure a safe working environment. Maintaining uniform and grooming standards as outlined in employee handbook.
LAST STATEMENT: Provide assistance in other job classification as determined necessary by immediate superior.
EDUCATION, EXPERIENCE AND SKILLS REQUIRED
Good communication and customer service skills, attention to detail.