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3977A9C97A8702F6
PBX Operator
Property Name
Miramonte Resort & Spa
Job Title
PBX Operator
Location
California-Palm Springs/Inland Empire
Company Name
City
Indian Wells
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Reservations, Administration, Front Desk

The Miramonte Resort and Spa is a full-service Mediterranean-style 215 room resort situated on 11 acres of lush, flowering gardens in beautiful Indian Wells, California. Amenities include a full-service luxury spa and 18,000 square feet of meeting space, restaurant, bar, three pools and many other activities. At Miramonte Resort and Spa all our associates are STARS. Our culture provides an environment of service, teamwork, accountability, recognition and success. Our associates' contributions are recognized and rewarded, and our leadership team empowers our associates to take the lead on guest service. We hire friendly, service-oriented individuals who are committed to making Miramonte the premier destination in desert.

Job Description


Job OverviewYou will warmly and enthusiastically greet all incoming calls and assists callers with answers to their questions and ensures theirs calls are forwarded to their desired location. You are also an integral member of the team that handles emergency situations by acting as the communication center and dispatcher for the emergency response team.Essential Functions
  • Enthusiastically greet all incoming calls, knowledgeably answer questions, anticipate the callers needs, and respond promptly with your personal spirit, however busy and whatever time of day.
  • Create memorable experiences with a fantastic, welcoming personality that can relate to guests & team members.
  • Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
  • Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home
  • Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met
  • Enjoy multi-tasking at a fast pace while having an impeccable eye for detai l to ensure accuracy and efficiency
  • Calmly and confidently communicate with and dispatch appropriate emergency personnel

Job Requirements


  • Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
  • Experience. Previous experience passionately providing service to others and assisting with emergency situations.
  • People Person. The best part of serving others is creating experiences for them that go beyond the expected.
  • Great communicator. Providing amazing experiences requires the ability to communicate fluently in English
A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, knows how to multi-task and isn’t easily flustered.