Hotel / Resort Jobs | PBX Operator

PBX Operator

The National Hotel

Miami Beach, FL

Description

Accommodating guests via telephone and switchboard in a pleasant, professional and friendly voice

ESSENTIAL DUTIES AND KEY RESPONSIBILITIES:

RESPONSIBILITIES:

Handle all incoming calls in a timely manner by screening, transferring, and answering appropriately and efficiently.
Takes accurate and appropriate messages.
Stays informed of current in house groups and property events.
Assists the department with various clerical duties as needed.
Directs callers to appropriate destination providing a smooth, clear and professionally courteous communication practice.
Take guest request and pass on to the appropriate party as well as follow up with the request.
Ensures private information is consistent with all privacy policies.
Orients and mentors new staff members.

GENERAL DUTIES:
Obtains necessary information to direct and transfer calls to correct extensions.
Answer incoming calls within 3 rings.
Refer to guest by name 3 times during the conversation.
Displays excellent telephone etiquette.
Answer inquires pertaining to Hotel services and amenities.
Coordinates and monitors requests with all departments using “Hotel Expert”.
Assists Food & Beverage with guest’s room service orders.
Responds quickly and accurately to disaster and emergency situation as required, remaining calm.

DAILY DUTIES:
Records and follows up with makeup calls.
Corrects and updates posted information as needed. Assists with the maintenance of directories on-call list, etc.
Dispatch maintenance and housekeeping staff to guest rooms as needed.
Take Room Service Report.
Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment.
Performs general clerical duties including faxing, copying, filing, etc. as needed.
Assists with maintaining cleanliness, safety and security of the PBX area. Maintains confidentiality, security and integrity of patient and organizational data.
Provides information to callers as appropriate.
Provide a finish check list to the Manager on duty at the end of the shift.
And any other duties assigned by the Assistant Guest Experience Manager and the Guest Experience Manager.

Requirements

Must have completed High School or GED Diploma
Experience in Hospitality, preferably in a five star international hotel.
At least 1 year switchboard/PBX experience.
Minimum of one year experience at Front Desk/guest services, as well as a general knowledge of Front desk and Reservations system and procedures;

Job Info

Miami Beach, FL

The National Hotel

Posted on: 02/13/2019

Position Available: Immediately

Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.

Other: Medical,Dental,Vision,401K, Paid Vac.,meals

Management Position: No

Contact Info

Hiring Contact: Evelyn Rickie

Contact Title: Human Resources Director

Phone: (305) 423-7248

Fax: (305) 423-7275

Address: 1677 Collins Ave , Miami Beach, FL, 33139, US

Email: erickie@nationalhotel.com

Description

Accommodating guests via telephone and switchboard in a pleasant, professional and friendly voice

ESSENTIAL DUTIES AND KEY RESPONSIBILITIES:

RESPONSIBILITIES:

Handle all incoming calls in a timely manner by screening, transferring, and answering appropriately and efficiently.
Takes accurate and appropriate messages.
Stays informed of current in house groups and property events.
Assists the department with various clerical duties as needed.
Directs callers to appropriate destination providing a smooth, clear and professionally courteous communication practice.
Take guest request and pass on to the appropriate party as well as follow up with the request.
Ensures private information is consistent with all privacy policies.
Orients and mentors new staff members.

GENERAL DUTIES:
Obtains necessary information to direct and transfer calls to correct extensions.
Answer incoming calls within 3 rings.
Refer to guest by name 3 times during the conversation.
Displays excellent telephone etiquette.
Answer inquires pertaining to Hotel services and amenities.
Coordinates and monitors requests with all departments using “Hotel Expert”.
Assists Food & Beverage with guest’s room service orders.
Responds quickly and accurately to disaster and emergency situation as required, remaining calm.

DAILY DUTIES:
Records and follows up with makeup calls.
Corrects and updates posted information as needed. Assists with the maintenance of directories on-call list, etc.
Dispatch maintenance and housekeeping staff to guest rooms as needed.
Take Room Service Report.
Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment.
Performs general clerical duties including faxing, copying, filing, etc. as needed.
Assists with maintaining cleanliness, safety and security of the PBX area. Maintains confidentiality, security and integrity of patient and organizational data.
Provides information to callers as appropriate.
Provide a finish check list to the Manager on duty at the end of the shift.
And any other duties assigned by the Assistant Guest Experience Manager and the Guest Experience Manager.

Requirements

Must have completed High School or GED Diploma
Experience in Hospitality, preferably in a five star international hotel.
At least 1 year switchboard/PBX experience.
Minimum of one year experience at Front Desk/guest services, as well as a general knowledge of Front desk and Reservations system and procedures;

PBX Operator

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