Accommodating guests via telephone and switchboard in a pleasant, professional and friendly voice
ESSENTIAL DUTIES AND KEY RESPONSIBILITIES:
Handle all incoming calls in a timely manner by screening, transferring, and answering appropriately and efficiently.
Takes accurate and appropriate messages.
Stays informed of current in house groups and property events.
Assists the department with various clerical duties as needed.
Directs callers to appropriate destination providing a smooth, clear and professionally courteous communication practice.
Take guest request and pass on to the appropriate party as well as follow up with the request.
Ensures private information is consistent with all privacy policies.
Orients and mentors new staff members.
Obtains necessary information to direct and transfer calls to correct extensions.
Answer incoming calls within 3 rings.
Refer to guest by name 3 times during the conversation.
Displays excellent telephone etiquette.
Answer inquires pertaining to Hotel services and amenities.
Coordinates and monitors requests with all departments using “Hotel Expert”.
Assists Food & Beverage with guest’s room service orders.
Responds quickly and accurately to disaster and emergency situation as required, remaining calm.
Records and follows up with makeup calls.
Corrects and updates posted information as needed. Assists with the maintenance of directories on-call list, etc.
Dispatch maintenance and housekeeping staff to guest rooms as needed.
Take Room Service Report.
Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment.
Performs general clerical duties including faxing, copying, filing, etc. as needed.
Assists with maintaining cleanliness, safety and security of the PBX area. Maintains confidentiality, security and integrity of patient and organizational data.
Provides information to callers as appropriate.
Provide a finish check list to the Manager on duty at the end of the shift.
And any other duties assigned by the Assistant Guest Experience Manager and the Guest Experience Manager.
Miami Beach, FL
The National Hotel
Position Available: Immediately
Applicants who do not already have legal permission to work in the location of this job will not be considered.
Other: Medical,Dental,Vision,401K, Paid Vac.,meals
Management Position: No