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1E686C087A979DD3
Property Name
Southfield Westin
Job Title
PBX Operator
Location
Michigan-Detroit
City
Southfield
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Industry
Hotel/Resort
PBX Operator

Apply Now Atrium Hospitality is a leading hotel and asset management company headquartered at Deerfield Point in Alpharetta, GA, overseeing a portfolio of hotels licensed primarily through the Marriott, Hilton and Intercontinental brand families. We strive to bring to life a culture that promotes the four simple values that drive our business: Perseverance, Respect, Service, and Teamwork.

Job Description

Position Description:

Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner. RESPONSIBILITIES: 1. Promptly answer telephone calls, greet callers with a positive and clear voice. Listen to ascertain the correct extension and direct calls to appropriate line. 2. Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests. 3. Receive wakeup call information, input cautiously into the automated wake-up system and verbally confirm time to guest. 4. Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc. 5. Briefly answer basic inquiries, time, extension numbers, outlet hours, etc. 6. Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately in accordance with established procedures. Initiate emergency response as necessary and legibly document pertinent details. 7. Remain calm and polite especially during emergency situations or heavy hotel activity. Resolve complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment. 8. Comply with attendance rules and be available to work on a regular basis. 9. Perform any other job related duties as assigned. MINIMUM REQUIREMENTS: 1. Must have a high school diploma or equivalent. 2. Must have at least 1-year previous guest service experience in a professional work environment, preferably Hotel experience. 3. Must have a flexible schedule and be able to work mornings, evenings, weekends and holidays. 4. Must be able to communicate effectively in English, both written and verbal

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Requirements

 

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