Swire Hotels announces the opening in 2015 of EAST, Miami at Brickell City Centre, Swire Properties Inc.'s US$1 billion mixed use development in Miami's downtown financial district. It will be the hotel group's first property in the United States and the third hotel under the EAST brand, after the successful opening of EAST, Hong Kong in Island East in 2010 and EAST, Beijing at INDIGO, Beijing in 2012.
EAST, Miami is a lifestyle hotel with a pulse. Perched on top of Brickell City Centre, EAST connects directly to dozens of vibrant restaurants and countless shops while the thriving Brickell street scene lies just outside the door. In the heart of downtown, EAST, Miami offers 255 contemporary rooms, 8 modern suites and 89 serviced apartments.
We serve Guests with the freedom and spontaneity reflected in the individual personalities of our team members.
Who We Are
Swire Hotels is a collection of three individual brands of hotels. This includes the House Collective, EAST and Chapter Hotels. We promise to create different, surprising, relaxing, intoxicating and unique hotel experiences but only those that will actively improve the lives of our guests.
We set out to find natural, engaging and intuitive people and to create a style of service that is both highly professional, yet relaxed and unstuffy.
Our team members flourish by being encouraged to be themselves with guests in order to create engaging and intuitive relationships.
Nature of the Job
Basic Purpose & Objective of the Position
Works under supervision of Executive Pastry Chef in matters concerning pastry and bakeries served to respective dining outlets and banquets. Responsible for supporting developing recipes and menus; sees that pastries, cakes, breads, and dessert items are executed precisely and consistently. Expected to meet or exceed R&B Standards.
Delivers the brand promise and provides exceptional guest service at all times.
Provides excellent service to internal customers.
Handles all guest and employee complaints and inquiries in a courteous and efficient manner. Communicates immediately all guest complaints to the EAST Executive Pastry Chef.
Maintains positive guest and colleague interactions with good working relationships.
Ensures that all hotel, company and local rules, policies and regulations relating to money handling and licensing are adhered to.
Preparation of desserts and other baked goods.
Supporting baking breads and rolls in addition to the dessert offerings.
Assists to other given tasks in the kitchen.
This position reports to the Executive Pastry Chef.
Creates and prepares dessert menu items.
Prepares dessert items well before seating for a meal begins, and then plates items as they are requested during the meal.
Communicates if supplies are needed.
Assist in the preparation of dessert items. He or she may also be required to support other chefs in pastry techniques.
Continue to learn new recipes and test them in the kitchen to keep the menu up to date and interesting to draw in customers. Dessert menu items in particular must be visually appealing and tempting in order to encourage patrons to order them.
Collaborates and works together with Quinto La Huella Pastry and bakery concept
Maintains communication, support, and arrangement of work flow between culinary outlets.
Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety standards, monitoring processes and procedures related to safety.
Ensures compliance with food handling and sanitation standards.
Knows and follows the brand's safety codes.
Conducts product quality checks and communicates quality issues to Supervisor.
Maintains required food handling and sanitation certifications.
Monitors the quality of raw and cooked food products to ensure that standards are met
Prepare dishes for customers with food allergies or intolerances.
Flexibility for growth of the role and responsibilities
Supports Swire Hotels' cultural and people development implementations and characteristics.
Attends and contributes to all training sessions and meetings as required.
Exercises responsible behavior at all times and positively representing the hotel team and Swire Hotels.
Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organizations.
Reads the hotel's Employee Handbook and have an understanding of and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
Ensures high standards of personal presentation and grooming.
Responds to changes within Guest Experience, as dictated by the industry, company and hotel.
Carries out any other reasonable duties and responsibilities as assigned.
Skills, Qualifications and Experience Requirements
Proactive, professional and positive verbal and written communication skills.
Exercise good judgment and role model professional behavior.
Ability to take clear, concise directions.
Readily adjusts to circumstances and manages change effectively.
Maintains professionalism in difficult situations.
Ability to implement and maintain quality and service standards I have read this Job Description and fully understand and agree to follow the outlined duties above.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
See description above.