Applicants who do not already have legal permission to work in the United States will not be considered.
We are a rapidly growing entrepreneurial hotel management company dedicated to creating value for our team members, our guests, our owners, and our communities.
If you are committed to delighting guests, playing well with others, and thriving under pressure, we offer exciting opportunities for you to perform a key role in our hotels' growth.
Yes, Portfolio specializes in managing unique, boutique-style destination resorts
and significant urban hotels in domestic and international markets.
Yes, Portfolio provides entrepreneurial, creative, and financially aware management
for hotels that share a defined style and position in their respective marketplace.
Yet perhaps the best indication of how we work is our twelfth Compass Point standard
by which we operate:
"We find ways to live, laugh, and learn as we do our best to provide stellar service to our guests. We realize we need to enjoy the time we spend together, because life is too short not to have a good time along the way."
Come join us!
SUMMARY: The Valet is primarily responsible for welcoming and providing assistance upon arrival, assisting with luggage, hotel services, and area information, parking guest cars in garage, and retrieving cars upon request.
The Valet shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotel's Culture.
ESSENTIAL JOB FUNCTIONS:
Escorts incoming and outgoing hotel guests to and from rooms, assists with luggage, and offers information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions
Inspects guest's room to ensure furnishings are in order and supplies are adequate
Explains features of room such as operation of radio, television, fireplace, ceiling fans, windows, location of breakfast menu and ordering procedures, etc.
Parks and retrieves guest cars in a safe manner and in accordance with hotel's standards
Delivers faxes, packages, suitcases, and trunks
Sets up show rooms
Keeps record of calls for service
Greets guests at front door or car upon arrival
Maintains the image of the hotel by appearing extremely presentable, well groomed and in a pressed uniform
Maintains safety and security of guests at all times
Adheres to key control policy and procedure according to set standards
Adheres to and promotes Inns of Monterey Mission Statement and Portfolio Hotels & Resorts Compass Points Standards
Learn basic Front Desk procedures to provide back-up and relief service
Delivers messages and runs errands when necessary
Picks up and delivers articles for laundry and valet service
Sets up and maintains afternoon wine and cheese reception as assigned
Deliver firewood to landings
Maintains firewood supply in lobby
Completes assigned cleaning responsibilities to maintain the hotel's standards
Drives guests or VIP's in company car as set up by front desk or management
Other duties may be assigned as needed
EXPERIENCE & EDUCATION:
High school diploma or equivalent education
Prior hotel experience a plusFluency in other languages beneficial
CPR certification beneficial
Must be a United States citizen or possess a valid work permit
Must be able to read, write, and speak English
Must have basic typing/computer skills
Must be able to operate a standard transmission vehicle
Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Must be able to write routine reports and correspondence
Must be able to speak effectively in front of groups of customers or employees of organization face to face or on the telephone.
Must have basic math skills
Must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Must be able to deal with problems involving several concrete variables in standardized situations
Must have a valid California License. DMV Report required before first day of work
Must be alert to the customers' needs
Must be detail-oriented and work well under pressure
Must be able to work in a fast paced environment
Must be professional in appearance and demeanor
Must be able to work a flexible schedule which may include evenings, weekends and holidays
Must be able to regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Must be able to stand, walk, run, reach with hands and arms, and talk or hear
Frequently required to use hands to finger, handle, or feel and climb or balance
Occasionally required to sit and stoop, kneel, crouch, or crawl
Noise level is usually moderate
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.