The Overnight Room Service Server is responsible for receiving orders, preparing orders and delivering items to guest rooms in an attentive, courteous and efficient manner.
Education & Experience:
High School Diploma or equivalent and/or experience in a hotel or a related field preferred.
Flexible and long hours sometimes required.
Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be able to multi task.
Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
Must routinely meet deadlines.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Approach all encounters with associates in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain a high standard of personal appearance and grooming, which includes wearing the proper uniform and name tag when working.
Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
Maintain a warm and friendly demeanor at all times.
Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Ensure compliance of all policies and Code of Conduct as specified in the Associate Handbook.
Prepare station in anticipation of the day’s business. Stock work areas with china, glassware, linen, coffee, pots, napkins and ensure that stock is clean and polished.
Check VIP list, and communicate orders to the kitchen and the next room service shift.
Set trays and tables according to established standards.
Deliver orders according to established standards.
Retrieve trays on a timely basis.
Ensure quality of food & beverage being delivered and communicate with managers and kitchen.
Prepare and deliver amenities. Replenish as needed.
Call all guests before delivery of order.
Perform opening and closing duties according to established side work checklist.
Have a thorough knowledge of menus and current specials and upsell items to guests.
Assist order taker in the answering of the telephone while maintaining the established standards.
The Westin Houston Downtown
Position Available: Immediately
Applicants who do not already have legal permission to work in the location of this job will not be considered.
Management Position: No
Hiring Contact: Kirsten George
Contact Title: Director of Service
Phone: (713) 228-1520
Address: 1520 Texas Avenue , Houston, TX, 77002, US