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530194A57DA45694
Part Time Front Desk Agent/Van Driver
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Property Name
Hilton Garden Inn Evanston
Job Title
Part Time Front Desk Agent/Van Driver
Location
Illinois-Chicago
City
Evanston
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Front Desk

Job Details

Req # 3745BR

Job Title Part Time Front Desk Agent/Van Driver

Position Type Part Time - Regular

Location Name Hilton Garden Inn Chicago North Shore/Evanston

City Evanston

State IL

Why Us Opportunity to join a great team at a popular Hilton property on Chicago's North Shore!

Posting Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Provides reliable and timely shuttle transportation to guests with city limits of Evanston or to approved locations.

Requirements

Position requires you be over the age of 25 with a clean driving record. Open availability preferred but must be available Mondays, Wednesdays, and Fridays plus weekends and holidays.

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Compassion

Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Knowledge/Skills

Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.

Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English.

Must have vision ability to read written communiques and monochrome computer screen.

Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Abilities

90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Occasional carrying and lifting of files and office items up to 25 lbs. Driver: Standing 60%, seated 40% (driving). Bending/kneeling - repeated while restocking pantry, lifting luggage or packages. Lifting and carrying of luggage and packages - must be able to lift items up to 50 lbs.

Education/Formal Training

High School diploma or equivalent

Experience

None required

Material/Equipment Used

Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine. Driver shifts: Shuttle van, bell carts

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

EEO Statement

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Requirements

[see job description]
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