At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.
Serves as direct link with the guests as the first impression as guests arrive and provides memorable service to guests throughout their stay.
Essential Duties and Responsibilities include the following.
Greet guests at their vehicle, at the door and in the lobby.
Assist guests with luggage and perform all valet duties.
Park guest cars and retrieve guest cars.
“Room” guests: escort them to their room(s) and show guest(s) key features of room, such as how to use lights, TV, DVD player, digital shower, etc. Also point out the emergency evacuation plan on the back of the door.
Deliver guest laundry and/or amenities to rooms.
Troubleshoot and problem-solve guest customer problems, following established guidelines.
Post valet transactions to guests’ accounts.
Inspect drive circle, foyer, lobby, and Fireside Cellars for cleanliness and appearance. Keep work area clean and organized.
Maintain up-to-date knowledge of Lodge services, products, and procedures.
Provide information in response to guest inquiries about the hotel area, tourist attractions, directions, etc. Accommodate all possible requests, i.e. dinner reservations, taxi, etc.
Answer incoming telephone calls within first three rings.
Read and document important guest incidents in Log Book.
Support, maintain, and participate in other duties as determined necessary by supervisor.
This position has no supervisory responsibility.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Candidates must possess a valid driver's license and have a good driving record.
EDUCATION and/or EXPERIENCE
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear and taste or smell. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually quiet.