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5BF5444BD42BC541
Overnight Front Desk Supervisor
Property Name
Thompson Nashville
Job Title
Overnight Front Desk Supervisor
Location
Tennessee-Nashville
Company Name
City
Nashville
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Yes
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Rooms - Front Office/Guest Services, Rooms - Reservations

Inspired Careers

Our ability to create exceptional experiences comes from an equally exceptional place - the hearts and minds of our team members. And regardless of whether our candidates have already built successful hotel careers, or join us from comparable boutique hotel jobs, we know our most successful team members are those who are ready to be their best authentic selves.

Job Description


Job OverviewThis position shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible to assist in providing leadership, guidance and support to the overnight operations team in the areas of guest service, training, scheduling and performance management for the overall successful overnight operations (to include but not limited to Front Office, Guest Services, and Housekeeping). This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for Destination Hotels.Essential Functions
  • Be an expert and demonstrate knowledge in all aspects of overnight property management and front office/PBX computer systems (to include but not limited to any maintenance requirements, report generation, performance of daily backups and simple programming)
  • Conduct pre-shift meeting at shift change-overs to effectively communicate relevant information to team members
  • Audit all revenue and statistical transactions prior to distribution of daily reports to ensure complete and accurate reporting of information to operational managers
  • Ensure overnight team properly completes required checklist items at the end of each shift to process accurate and timely recording of all accounting/financial transactions
  • Maintain and successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, lost/found policy, etc.)
  • Instills a calm, organized approach when interacting in stressful situations
  • Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
  • Ensure that sufficient staffing is present to meet the nightly business demands
  • Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
  • Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
  • Assist management to recruit, hire, train and successfully support and manage the talent of all new and existing team members

Job Requirements


  • High school diploma or general education degree (GED or two to three years related experience and/or training; or equivalent combination of education and experience)
  • Minimum of one year supervisory experience in a high volume setting preferred
  • Previous hospitality experience in a Four Diamond quality organization preferred
  • Previous experience with Windows, Office, POS and property management systems highly desirable Must be able to understand, speak, read, and write in the basic English language
  • Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
  • Demonstrate ability to compute basic arithmetic
  • Must be available to work, varied shifts and flexible schedules