Overnight Bellperson
Property Name:
The Mills House - A Wyndham Grand
Job Title 
Overnight Bellperson
Location: 
South Carolina-South/Charleston
Company Name: 
Wyndham Hotel Group
City: 
Charleston
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

Ovrenight Bellperson

 

The Bellperson will provide assistance to guests in the process of check-in, check-out, room moves, parking their vehicle, and other related service needs as requested.

 

Essential Job Functions

 

Responsibilities include, but are not limited to:

  • Greet guests and offer luggage assistance as needed: including check in, check out, and room moves. Promptly greet guests in a friendly and professional manner. Deliver messages, luggage, packages, flowers, cribs, highchairs, shower chairs, newspapers, and ice or run errands as required to exceed guest expectations. Answer questions pertaining to amenities, services, policies, attractions, dining, entertainment, directions etc. Coordinate transportation needs. Keep main entrance, lobby and valet area clean and free of trash or other debris. Maintain luggage carts to ensure they are in working order. Track bell cart inventory.
  • Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up.  Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments.
  • Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience.
  • Performs other duties as needed.
Minimum Requirements and Qualifications a)    Certifications
  • Valid driver’s license 
b)    Training requirements
  • N/A
  c)     Knowledge and skills
  • Excellent communication skills.
  • Acquires job skills and learns company policies and procedures to complete routine tasks
  • Ability to read and comprehend routine instructions, short correspondence and memos
  • Ability to give high priority to customer service
  • Ability to solve problems with a minimum of guidance
  • Ability to read, write and understand English
  • Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
  • Ability to multi-task and work in a fast paced environment
  • Must be people oriented and able to work independently or with others as needed
 
EOE M/F/D/V
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