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Position Details

Company:
Loews Sapphire Falls Resort
Property:
Loews Sapphire Falls Resort
Location:
Florida-Orlando
Management Position:
No
Entry-level Position:
No
Industry:
Hotel/Resort
Position Categories:
Bellperson

Overnight Bell Person - Loews Sapphire Falls Resort

Position Summary
Fulfills the Loews Brand Promise by providing “And More” service to our Guests both internal and external. Responsible for providing a variety of guest service activities in an exceptionally friendly, professional and efficient manner commensurate with the demands of a world-class resort. Rooms guests, handles guest luggage, and provides travel directions and any other assistance which may be required.

Assists arriving and departing guests in a highly professional manner and with utmost courtesy
• Handles all luggage, baggage, packages, etc. carefully and safely
• Rooms arriving guests and assists guests who are checking in per Hotel standards
• Ensures that all luggage and bags are in a safe, secure area while awaiting transfer
• Electronically records and initials all activity of guests requests, luggage storage, package deliveries and assignments dispatched via the Espresso Property Management System
• Completely familiar with all room types, room amenities and Hotel facilities, provides such information to Hotel guests
• Completely familiar with Hotel emergency procedures and provides necessary information to Hotel guests
• Handles guest inquiries professionally and with the utmost courtesy and accuracy
• Becomes familiar with guests’ names and always acknowledges guests' by name
• Provides guests with Hotel and surrounding area information and travel directions
• Promotes Hotel facilities, Food and Beverage outlets, and recreation programs
• Handles master keys with care and follows proper sign-in/out procedures following key control and security procedures
• Maintains a good working relationship with all Hotel departments
• Stands at post when not on a “Front” or “Last”
• Maintains cleanliness of Hotel front entrance area and lobby, contacting Housekeeping for major cleaning tasks
• Maintaining and controlling of the Lobby Beverage Service at all times, with the assistance of Star Service
• Ensures the prompt satisfaction of guest requests and the exceptionally professional resolution of guest complaints
• Performs pick-ups and drop-offs outside of Universal Orlando Resort
• May perform the duties of a resort shuttle driver.
• Answers telephone in accordance with Loews Hotels Star Service Standards
• Assists guests with transportation needs
• Is alert to guests who appear to be intoxicated and intend to drive a vehicle – takes appropriate action or contacts Security as necessary
• Follows department procedures and all Loews Hotels guidelines, policies, procedures and Star Service Standards
• Maintains a positive working relationship with all hotel departments
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Maintains cleanliness and excellent condition of equipment and work area
• Polish and clean luggage carts daily
• Polish and clean lobby stanchions weekly
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Complies with hotel uniform and grooming standards
• Remains current with hotel information and changes
Required Skills and Experience
Ability to lift up to 75 pounds and push a cart weighing up to 250 pounds
• Continual bending, lifting, stopping and pushing
• Extensive knowledge of all hotel departments
• Excellent communication skills – oral and written
• Excellent guest service skills
• Ability to handle stress in a fast-paced work environment
• Ability to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented
• Basic Knowledge of computer programs utilized in property management
• Ability to work flexible schedule to include weekends and holidays
Bonus:
No
Work Permit:
Applicants who do not already have legal permission to work in the United States will not be considered.
Accommodation:
No
About Loews Hotels

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

  • Pay that meets or exceeds area standards
  • Retirement (401-K) and incentive plans
  • Medical and dental coverage
  • Short and long-term disability
  • Life insurance
  • Holiday and vacation pay
  • Team member assistance plans
  • Career development programs
  • Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V