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995564C69883C02A
Property Name
The Fairmont Chateau Lake Louise
Job Title
Outlet Supervisor, Walliser Stube
Location
Alberta-Banff/Lake Louise/Jasper
City
Lake Louise
Work Permit
Applicants who do not already have legal permission to work in Canada will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Administration, Distribution / Warehousing

The Fairmont Chateau Lake Louise

The Fairmont Chateau Lake Louise is one of the largest hotels in the Canadian Rockies. Nestled on the edge of Lake Louise amidst the majestic Canadian Rocky Mountains, The Fairmont Chateau Lake Louise is an all-season, recreational paradise that has been attracting guests from around the world since 1890. The hotel has 550 guest rooms including a wide array of luxury suites. We also have an extensive Food and Beverage operation that includes five restaurants, a lobby bar, deli, and a lounge. We are minutes away from one of North America's largest ski resorts. From your doorstep you can hike, cross-country ski, mountain bike, or canoe. The Chateau is located 185 kms west of Calgary, 55 kms west of Banff, and 4 kms from the village of Lake Louise.

Job Details

Outlet Supervisor, Walliser Stube

At Fairmont Chateau Lake Louise, exceptional service and flavours are the hallmarks of every dining experience. As Outlet Supervisor, your passion for guest service and the pride you take in our menu offerings will ensure your Outlet is a preferred dining destination and workplace!

Hotel Overview: Nestled on the edge of Alberta’s Lake Louise in the majestic Canadian Rocky Mountains, The Fairmont Chateau Lake Louise is an all-season recreational paradise that has attracted guests from around the world since 1890. Only a two-hour drive west of Calgary, the property is enveloped by some of the most spectacular scenery on the planet. Facilities include 554 guest rooms, Health Club and Spa, five restaurants, a deli and a lounge. As well, we also have retail shopping, a business centre, horseback riding and canoeing in the Summer, and sleigh rides in the Winter.

Summary of Responsibilities:

Reporting to the Walliser Stube Manager, responsibilities and essential job functions include but are not limited to the following:

* Create a sense of welcome and personalized service excellence for our guests as measured by our JD Power results

* Display an active presence in our dining rooms and public areas interacting with guests and colleagues

* Effectively manage the systems in place to deliver superior service

* Monitor resources ensuring the tools are available to deliver the service our guests expect

* Ensure the appropriate performance management of colleagues regarding adherence to Fairmont and CLL standards, policies and procedures

* Constantly seek out new ways to enhance service and increase profits through effective and innovative promotions and marketing opportunities

* Maintain a constructive, harmonious and communicative working relationship with all supporting departments

* Ensure the ongoing professional development, growth, and work satisfaction of all colleagues

* Ensure all financial reporting is maintained and accurate (billing, payroll etc)

* Monitor and manage labour costs and expenses daily with a focus on meeting and improving on month end targets

* Ensure a clean and SAFE working environment with continual emphasis on promoting colleague health and safety

* Promote and develop a culture of environmental awareness and responsibility

* Ensuring that the outlet(s) maintain a first class and positive visual impact, including ambiance, cleanliness, orderliness, decor and service flows

* To set a positive example for Food & Beverage colleagues through exemplary dress, grooming and self-discipline in addition to monitoring colleague performance in these areas

* To inspect Food & Beverage uniforms, menu selection, cutlery, linen, china, and glassware & equipment/tools on a regular basis. To ensure they are clean, well maintained and consistent for each outlet

Job Requirements

* Minimum of two (2) years Food and Beverage experience, in a fast paced environment

* Proven track record of positive people skills and team leader abilities

* Must possess excellent interpersonal, communications and presentation skills

* Strong organizational and administrative skills required

* Energetic, enthusiastic, self-motivated and a definite team player

* Displays high initiative and requires minimal supervision and direction

* Working knowledge of POS-Micros, Word, Excel

Physical Aspects of Position (include but are not limited to):

* Constant standing and walking throughout shift

* Frequent lifting and carrying up to 25 lbs

* Frequent kneeling, pushing, pulling, lifting

* Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Applicant must be legally eligible to work in Canada.

We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Job Level
: Management / Supervisory

Schedule
: Full-time

Shift
: Rotating / Shift Work

Travel
: No

Closing Date
: 20.Dec.2016, 8:59:00 PM

Job Number:
CLL02462