Outlet Server
Property Name:
Cheyenne Mountain Resort and Country Club
Job Title 
Outlet Server
Location: 
Colorado-Colorado Springs
Company Name: 
Wyndham Hotel Group
City: 
Colorado Springs
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

As a world-class
meeting facility and four-diamond resort, the multifaceted Cheyenne Mountain
Resort Colorado Springs, a Dolce Resort is a place where the possibilities are
as endless as the views. For meetings, spectacular indoor and outdoor venues
create the backdrop for imaginative events, allowing attendees to enjoy the
beautiful setting while remaining productive and inspired.



Currently, we are searching for a talented Outlet Server to join the
team of the Cheyenne Mountain Resort Colorado Springs, a Dolce
Resort and who will be
responsible for providing the highest quality of service to guests in an
attentive, courteous, and efficient manner. He/she is also responsible for
receiving and delivering guests orders and collecting payment in
accordance with the Wyndham Hotel Group policies and procedures.


 
ESSENTIAL FUNCTIONS:
  • Employees must at all times be attentive,
    friendly, helpful and courteous to all guests, managers and fellow employees.
  • Be familiar with the organization of the
    Restaurant(s), lounges, and Room Service and know the function of each job
    position.
  • Have a thorough knowledge of menus and current
    specials in applicable outlets.
  • Service guests with all food and beverage
    requirements in an attentive, courteous, and efficient manner.
  • Pre-bus all tables removing soiled dishes after
    each course.
  • Be familiar with the operation of the P.O.S
    system.
  • Perform cashiering functions by closing checks
    and preparing end of shift paperwork.
  • Perform opening and closing procedures and
    side-work duties according to station rotation assignment and established
    checklist.
  • Ensure that tables and side stands are kept
    stocked, tidy and clean.
  • Keep all beverages at least ¾ full (coffee, tea,
    soda, water, and lemonade).
  • Breakdown trays of soiled dishes and linen in the
    dish room according to established standards.
  • Answer the telephone according to standards.
  • Consistently upsell food, beverage and
    promotional items to guests.
  • Be familiar with fire extinguishers, locations
    and know how to use them.
  • Receive and deliver food and beverage orders and
    collect payment.
  • Ensure overall guest satisfaction.

QUALIFICATIONS:
  • High School diploma or equivalent and/or
    experience in a hotel or a related field preferred.
  • Flexible and long hours sometimes required.
  • Medium work-Exerting up to 50 pounds of force
    occasionally, and/or 20 pounds of force frequently or constantly to lift,
    carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Must be able to maneuver throughout the dining
    area while carrying full trays of food & beverages.
  • Must be able to
    effectively communicate both verbally and written, with all level of employees
    and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective
    at listening to, understanding, and clarifying concerns raised by employees and
    guests.
  • Must be able to
    multitask and prioritize departmental functions to meet deadlines.
  • Approach all
    encounters with guests and employees in an attentive, friendly, courteous and
    service-oriented manner.
  • Attend all hotel
    required meetings and trainings.
  • Maintain regular
    attendance in compliance with Wyndham Hotel Group Standards, as required by
    scheduling, which will vary according to the needs of the hotel.
  • Maintain high
    standards of personal appearance and grooming, which includes wearing the
    proper uniform and nametag.
  • Comply with
    Wyndham Hotel Group Standards and regulations to encourage safe and efficient
    hotel operations.
  • Maximize efforts
    towards productivity, identify problem areas and assist in implementing
    solutions.
  • Must be effective
    in handling problems, including anticipating, preventing, identifying and
    solving problems as necessary.
  • Must be able to
    understand and apply complex information, data, etc. from various sources to
    meet appropriate objectives.
  • Must be able to
    cross-train in other hotel related areas.
  • Must be able to
    maintain confidentiality of information.
  • Must be able to
    show initiative, including anticipating guest or operational needs.
  • Perform other
    duties as requested by management.
  • Maintain a friendly and warm demeanor at all
    times.
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