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Outlet Manager - French Brasserie Lyon Restaurant
Property Name:
Mandarin Oriental Hotel Jakarta
Date Posted:
11/29/16 3:45 PM
ID - Jakarta

A career with Mandarin Oriental Hotel Group opens up a wealth of exciting opportunities for you, both now and for your future development. Our vision is to be widely recognised as the best luxury hotel group in the world. The Group is renowned for creating a culture that provides a motivating and rewarding environment in which to thrive.

Position Details

Duties and Responsibilities

  • Provide leadership and support for all colleagues.
  • Train, evaluate and schedule all colleagues in accordance with the standards of the company policies and guidelines.
  • Ensure the profitability, efficiency and creativity in the restaurant.
  • Develop and implement system for checking maintenance of tabletop supplies through staff side work duties.
  • Create side work schedules for all positions. Ensure compliance and follow through.
  • To supervise the maintenance and cleanliness of the restaurant at all time
  • Use the Colleague Handbook in understanding the consistent way of Communicating Rules & Regulation to our Team.
  • Plan menus, prices and promotional events for restaurant in order to maximize revenue generating opportunities.
  • Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans.
  • To encourage proactive, efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
  • To conduct and assist colleagues counseling and disciplinary procedures in accordance with Mandarin Oriental, Jakarta procedures.
  • To ensure that Mandarin Oriental, Jakarta' s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
  • To carry out annual appraisals on all colleagues using the Mandarin Oriental Hotel Group Performance and Development System PROFILE.
  • To ensure that the Fire Life Health Safety and Security company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
  • To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE).
  • Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group's and international luxury hotel standards.
  • Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details.
  • To liaise with the Training Manager on departmental learning and development needs.
  • To schedule all colleagues to maintain the service standards of Mandarin  Oriental while operating within budgeted labor cost guidelines.
  • To ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel.
  • To attend and participate in all required meetings on a regular basis.
  • To conduct regularly departmental meetings and to provide a regular forum for  improving departmental communication.
  • Ensure accuracy of all menus: current, correct, spelled correctly, clean and presentable.
  • Ensure  menu descriptions are up to date and distributed appropriately.
  • Perform any other reasonable  duties as required by the Director  of Food & Beverage from time to time.


  • Bachelor degree holder in hospitality management.
  • Minimum 5-10 years' relevant experience in Restaurant Management in an international luxury hotel group of which at least 2-3 years' experience at a senior management level.
  • Proven experience in the luxury hospitality or service industry is required.
  • Sound experience in Breakfast, Lunch and Dinner Restaurant  operations with in-depth knowledge of sequence of service.
  • Excellent leadership, strategic planning, proactive communication, interpersonal and problem solving skills.
  • Possess a friendly, energized and outgoing  personality.
  • Excellent administration and planning skills.
  • Proactive, customer-oriented, flexible and creative.
  • Effectively communicate vision and purpose for the division.
  • Result-driven, sound business acumen.
  • Willing to work a flexible schedule and holidays.
  • Conversant with Microsoft Office applications and knowledge of  Infogenesis system is an advantage.
  • High level of fluency in professional written and spoken Indonesian  and English.
  • Be a self-motivator and motivator of others.
  • Work in a safe, prudent and organized manner.
  • Have an in-depth knowledge of international food and preparation.
  • Have an in-depth knowledge of wine and beverages.
  • Be able to relate to all levels of guests and management.
  • Have the ability to handle multiple tasks at one time.
  • Have excellent communication and organization skills.
  • Be able to consistently delight and satisfy our guest.
  • Have the ability to handle guest requests in a detailed manner.
  • Must have excellent  attention to details, and extensive service knowledge.
(ref. 31195)
Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D