Outlet Manager
Property Name:
Cheyenne Mountain Resort and Country Club
Job Title 
Outlet Manager
Location: 
Colorado-Colorado Springs
Company Name: 
Wyndham Hotel Group
City: 
Colorado Springs
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Yes
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

As a world-class meeting facility and four-diamond resort, the multifaceted Cheyenne Mountain Resort Colorado Springs, a Dolce Resort is a place where the possibilities are as endless as the views. For meetings, spectacular indoor and outdoor venues create the backdrop for imaginative events, allowing attendees to enjoy the beautiful setting while remaining productive and inspired.


Currently, we are searching for a talented Outlet Manager II to join the team of the  Cheyenne Mountain Resort Colorado Springs, a Dolce Resort and who will be responsible for overseeing the service in the hotel’s food & beverage outlets.  He/she is also responsible for training, motivating, and coaching the associates, and monitoring expenses and controlling labor costs in accordance with the Wyndham Hotel Group policies and procedures.
 
ESSENTIAL FUNCTIONS:
  • Associates must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates.
  • Oversee all aspects of the daily operation of the hotel’s F&B outlets, banquets, room service, kitchen, and any other Food & Beverage operations.
  • Maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
  • Work with the Director of F&B and keep them informed of issues as they arise.
  • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
  • Coordinate and monitor all phases of Loss Prevention within the department.
  • Prepare and submit required reports in a timely manner.
  • Monitor quality of service in the F&B department.
  • Assist in menu planning and preparation.
  • Ensure compliance with all local liquor laws, and health and sanitation regulations.
  • Ensure compliance with SOP’s and procedures in all outlets.
  • Be visible on the floor and assist staff as needed during meal periods.
  • Write and deliver associate performance reviews in accordance with Wyndham standards.
  • Be involved in and/or conduct departmental and hotel training.
  • Manage the interviewing of candidates for front-of-house F&B positions and follow standards for hiring approvals.
  • Complete tip reporting.
  • Understand, implement and monitor corporate promotions in outlet (if applicable).
  • Ensure overall guest satisfaction.
  • Manage F&B associates.
  • Respond to guest complaints in a timely manner.
  • Comply with weekly and monthly forecasting procedures.
  • Ensure the training of outlet managers and associates on SOP’s, report preparation and technical job tasks.


 

QUALIFICATIONS:
  • At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related experience.
  • Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, and approach all encounters with all level of associates and guests in an attentive, friendly, courteous and Count On Me! service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Wyndham Hotel Group Management Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Wyndham Hotel Group Management Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.
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