Outlet Captain

Makkah Clock Royal Tower, A Fairmont Hotel

Location: SA - Makkah

21/11/16 17:30
Job Details

At Fairmont Hotels & Resorts, ensuring the safety and wellbeing of our Guests and Visitors is an integral part of our operations. As Captain, you are responsible for the smooth and efficient operation of the service, which includes maximizing the service experience for the Guests and ensuring that all receive superior service

Hotel Overview: Fairmont Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haraam and the Holy Ka’aba. This 76-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project. The Hotel authentic hospitality is seen throughout 858 rooms

Summary of Responsibilities:

Reporting to the Restaurant Manager, responsibilities and essential job functions include but are not limited to the following:

* Demonstrates Fairmont Standards in all interactions

* Ensures that the standards of Fairmont Hotels & Resorts are maintained and highly implemented

* Supervises, coordinates and gives directions to the entire Team of Colleagues in very efficient and correct manner.

* To promote good relationship to the guests and Colleagues

* Control and analyzes the level on;

* Quality of Service

* Guest Satisfaction

* Employees Satisfaction

* Operating Equipment’s

* Grooming Standards

* Updating all Colleague Logs/ Files

* Participate in service as necessary in accordance with Restaurant/Bar needs

* Ensure hotel grooming and personal appearance standard are met

* Control stocks for daily use in the restaurant to ensure service requirement of the Cascades/Bridges are met

* Control breakage, waste and spoilage

* Ensuring Safe and Healthy work environment for all the Guests and the Colleagues

* Conduct all Administrative work required

* Maintaining cleanliness as well as ensuring all maintenance needs are looked after.

* Checking of expiry dates and non-dated products on daily basis

* Schedules Guest Reservations and arranges for private function or special party

* Checked opening and closing duties assigned to all the colleague

* Maintain log book on day to day bases

* Conduct shift briefing

* Performs job related duties and special project assigned

* Ensure that F&B maintains high quality service standards

* Performs daily checks on staffing level, quality control, maintenance, cleanliness

* Establishes guest data

* Ensure that the unique services of F&B are well maintained e.g. by doing table checks

* Updating the Communication Board

* Clean all coffee machines and make sure to use the safe right detergents and pills. Any maintenance issue should be reported to the leader on duty.

* Make sure that all open food and beverage items are dated and covered.

* Follows Hotel’s telephone etiquette standards

* Follows Occupational Health & Safety regulations

* Reports suspicious people, parcels, and behaviors to Security

* Ensures adherence to Raffles Code of Ethics


* Must possess outstanding guest services skills, professional presentation and sophisticated communication skills

* Must be guest-oriented and colleague oriented, have a vibrant personality, and radiate enthusiasm to assist people

* Proficient in the English language (verbal & written), second language is an asset

* Must be able to handle a multitude of tasks in an intense, ever-changing environment

* Must be flexible in terms of working hours.

* Must be computer literate and analytical

Visa Requirements: Candidate selection will be based on visa availability at Makkah Clock Royal Tower, A Fairmont Hotel. We will assist successful applicants with the visa process and provide flights and accommodation

Living & Working at Fairmont Makkah: Satisfying our Guests is important to us, and we extend these values to our colleagues as well. We offer competitive salaries, top market service charge, gratuities, quality medical benefits and furnished accommodation. It is important to note that there are currently no income taxes in the Saudi Arabia! Makkah Clock Royal Tower-A Fairmont Hotel offers you an unparalleled opportunity to provide top-tier hospitality and spiritual service to visitors of the holiest city in the world for Muslims. To find out more, please visit the following sites:



Ahlan Wa Sahlan, Welcome to Makkah