Outlet Busser
Property Name:
Wyndham Orlando International Drive
Job Title 
Outlet Busser
Location: 
Florida-Orlando
Company Name: 
Wyndham Hotel Group
City: 
Orlando
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

Come and explore our Multimillion dollar "re-imagination" 

 

The Wyndham Orlando Resort International Drive has undergone an extensive 75 million dollar redevelopment. Guests will see a complete refurbishment and upgrade to all 613 guest rooms and suites which will showcase modern resort-chic décor. A dramatic sense of arrival with a meandering pathway leading to a grand porte-cochere as well as a newly built lobby and redeveloped meeting space to complete over 60,000 square feet of ultra-flexible space. Additionally, there will be 15,000 square feet of flexible outdoor space ideal for plated meal functions, casual receptions or fun themed events! A combination of brick pavers, beautiful, lush landscaping, tranquil fountains and specialty lighting for evening events will make Paradise Key and the Grand Lawn a much sought after venue without even having to leave the resort.

Wyndham Orlando Resort International Drive will be positioned as the epicenter of excitement and one of the most unique meeting venues in Orlando with the addition of surrounding I-Shops, bringing hosts of new dining and shopping options, as well as development of I-Drive Live, including the Orlando Eye (inspired by London Eye Ferris wheel), Madame Tussauds Wax Museum and SEA LIFE Aquarium, planned for one block away.

 

The Outlet Busperson is responsible for assisting the servers in providing the highest quality service possible to guests while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation. The busperson must insure that all tables are kept clean and presentable with clean china, glassware, silverware and linen.

 

General Requirements:

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a friendly and warm demeanor at all times

Fundamental Requirements:

 

·            Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.    

·            Keep all work areas clean and properly stocked according to the current meal period.

·            Keep all tables cleaned and properly set according to property specific standards.

·            Break down trays of soiled dishes and linen in the dishroom area according to established standards.

·            Assist servers by delivering and refilling beverages, pre-bussing tables, and promptly resolving any guest requests.

·            Complete daily opening and closing duties and cleaning according to established side-work checklist.

·            Answer the phone in an attentive, courteous and efficient manner.

·            Assist fellow employees as needed throughout the shift.

·            Provide service to guests in waiter’s absence as needed.

·            Maintain beverage levels in glasses/cups on table at least ¾ full at all times. (coffee, tea, soda, lemonade, and water).

·            Ensure overall guest satisfaction.

 

 

 

Education & Experience: 

·            High School diploma or equivalent and/or experience in a hotel or a related field preferred.

 

 

 

Physical requirements:

·            Flexible and long hours sometimes required.

·            Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

·            Ability to stand during entire shift.

·            Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.

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