Outlet 1 Supervisor
Job Title: 
Outlet 1 Supervisor
Property Name:
Split Rock Resort
Location: 
Pennsylvania-Pittsburgh
Company Name: 
Management  Position? 
Yes
Entry Level Position? 
No
Work Permit Needed? 
Applicants who do not already have legal permission to work in the United States will not be considered.
 
Corporate Overview
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues.

The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.

Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas and Seattle.
Job Description
Responsibilities
  • Execute a list of tasks to the best of your ability
  • Use judgement to make decisions that aid food and beverage staff
  • Identify tasks to be completed without need for direct supervision
  • Hire, Train and/or Manage staff
  • Execute lunch or dinner service as requested
  • Perform tasks and assignments as assigned by management
  • Employees must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and fellow employees.
  • Ensure work areas are properly stocked and prepare requisitions as needed.
  • Ensure work areas are neat and clean.
  • Check that trays and tables are set to standards.
  • Ensure quality control of all menus with regards to cleanliness and appearance.
  • Assist in the outlets when necessary.
  • Ensure that tables are cleared promptly.
  • Ensure proper settlement of checks.
  • Ensure orders are delivered on time.
  • Ensure food quality.
  • Ensure communication with oncoming shift.
  • Handling guest complaints or special requests, communicate to management when necessary.
  • Be capable of training and performing all duties required of all food and beverage outlet employees.
  • Hold pre-meal meetings daily to monitor service and promote up selling.
  • Check staffing levels and adjust according to business demand.
  • Requisition linen as needed.
  • Ensure property is free of trays and trash.
  • Ensure overall guest satisfaction.
  • Must have flexible schedule

 

Job Requirements
Qualifications
  • High School diploma or equivalent and/or experience in a related field preferred.
  • At least 2 years of progressive experience in a hotel or a related field required.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a friendly and warm demeanor at all times.