Order Taker

Fairmont Mount Kenya Safari Club

Location: KE - Mount Kenya

17/11/16 17:30
Employer
Job Details
Order Taker

Our guests are always at home at Fairmont Hotels & Resorts – and their In Room Dining experience is no exception. As an Order Taker providing warm service, efficiency and knowledge of our menu offerings, you will ensure the accuracy and timeliness of every memorable meal.

Hotel Overview: With magnificent views of majestic Mount Kenya, the Fairmont Mount Kenya Safari Club Resort's 120 luxuriously appointed hotel rooms, set in over 100 acres of landscaped gardens, offer a unique blend of comfort, relaxation and adventure. Originally the retreat of movie star and Club founder, William Holden, the Club's illustrious former members have included Winston Churchill and Bing Crosby.

Summary of Responsibilities:

Reporting to the Restaurant Manager, responsibilities and essential job functions include but are not limited to the following:

* Consistently offer professional, friendly and engaging service

* Assist guests regarding menu items in an informative and helpful way

* Maintain proper telephone etiquette at all times

* Have full knowledge of beverage lists

* Record guest orders accurately and efficiently while honoring all special requests

* Follow outlet policies, procedures and service standards

* Have full knowledge of all menu items, garnishes, contents and preparation methods

* Follow all safety and sanitation policies when handling food and beverage

* Other duties as assigned

Qualifications:

* Previous service experience an asset

* Previous Point of Sale System experience preferred

* Excellent communication and organizational skills

* Strong interpersonal and problem solving abilities

* Highly responsible & reliable

* Ability to work well under pressure in a fast paced environment

* Ability to work cohesively as part of a team

* Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

* Constant sitting and standing throughout shift

* Occasional lifting and carrying up to 20 lbs

* Occasional kneeling, pushing, pulling, lifting

* Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be eligible to work in Kenya.