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Property Name
Orlando at Champions Gate
Job Title
Operations Training Manager
Champions Gate
Management Position
Bonus Pay
Position Categories
Human Resources / Training

Job Description


Orlando Resort at Championsgate


The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf, the Leadbetter Golf Academy World Headquarters and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Job Description:

Ensures Omni culture and operational standards are maintained through training and development for all Operations departments


* Drives Omni values and philosophies through all associate training, events and activities. Ensures all training and development programs, as well as associate activities are strategically aligned with the Six Pillars.
* Ensures all associates receive the necessary training to deliver excellent guest service and fulfill their responsibilities.
* Conducts all on boarding training, continuing skills, service and systems training, monthly training presentations and compliance training.
* Conducts leadership development programs
* Identifies performance gaps and partners with leaders to develop and implement appropriate training to improve performance.
* Working with the Senior Training Manager and Operations leaders, designs and implements programs to increase guest satisfaction and associates job skills
* Measures the effectiveness of training to ensure goals are met and a return on investment.
* Actively promotes and informs associates about all training opportunities and associate activities.
* Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
* Maintains training records and ensures full participation and compliance
* Actively participates in strategic planning and flawless execution of departmental initiatives
* Is an internal "PR Agent" for Operations, creates motivating, timely and effective communications that inform and engage associates while recognizing their accomplishments
* Coordinates and facilitates associate activities and events
* Responsible for administrative duties relative to the above accountabilities.


* Education:

* Minimum two year degree from an accredited university in a related major or equivalent experience.
* Training Certification a strong plus

* Experience

* 1 year of experience in a leadership training role, preferably within a Four Diamond hotel or resort
* Strong platform skills, as well as excellent written and oral communication skills
* Excellent computer skills including Xcel, Power Point, Word and other programs.
* Broad understanding of the hotel operations, systems and procedures 

Job Requirements

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law - Notice of Applicant Rights Under the Law

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to

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