Operations Manager
Property Name:
Hawthorn Salt Lake City - Fort Union
Job Title 
Operations Manager
Location: 
Utah-Salt Lake City
Company Name: 
Wyndham Hotel Group
City: 
Salt Lake City
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Yes
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
Summary

Wyndham
Hotel Group is searching for an experienced Operations Manager to work at our
beautiful Hawthorn Suites by Wyndham property in Salt Lake City.  The Rooms Manager is responsible for the
oversight of the hotel’s housekeeping and guest services departments. The scope
of the responsibility will include, but not be limited to, the involvement in
overseeing all administrative, accounting, property guest service, property
housekeeping, associate development and other such functions as required for
the two disciplines. The Operations Manager will ensure the successful
implementation and performance as outlined by company standards and ensure the
departments hit key measurable within standards and budgetary guidelines.

 

Essential Job Functions

·       
Responsible
for overseeing the daily operation of the guest services and housekeeping departments.·       
Supervise
the front desk and housekeeping staff on a daily basis, meeting the needs of
the owners and covering varying schedules, forecasts and schedules weekly
staffing levels, participates in unit inspections daily to ensure standards are
upheld.  ·       
Maintain
positive customer and associate relationships.·       
Hire,
train, motivate, recognize, coach and develop guest service and housekeeping
associates through implementation of incentives and training plans.·       
Ensure
proper staffing and scheduling for maximum productivity.·       
Control
payroll costs to achieve maximum profitability. ·       
Communicate
priorities to staff through daily and weekly meetings, ensures the guest
satisfaction levels meet the goals for the site, and identify areas of process
improvement to ensure efficient processing for the team. ·       
Responsible
for guest service expectations.·       
Manage
strict room inventory to achieve highest possible room occupancy percentage.·       
Manage
guest accounts to ensure correct rates are being applied, appropriate rate
authorization is obtained where necessary, and a method of payment is being
received.·       
Review
incoming groups to ensure all blocking needs and front office requirements are
met and relay information to appropriate s
Summary

Wyndham Hotel Group is searching for an experienced Operations Manager to work at our beautiful Hawthorn Suites by Wyndham property in Salt Lake City.  The Rooms Manager is responsible for the oversight of the hotel’s housekeeping and guest services departments. The scope of the responsibility will include, but not be limited to, the involvement in overseeing all administrative, accounting, property guest service, property housekeeping, associate development and other such functions as required for the two disciplines. The Operations Manager will ensure the successful implementation and performance as outlined by company standards and ensure the departments hit key measurable within standards and budgetary guidelines.

 

Essential Job Functions

·        Responsible for overseeing the daily operation of the guest services and housekeeping departments.·        Supervise the front desk and housekeeping staff on a daily basis, meeting the needs of the owners and covering varying schedules, forecasts and schedules weekly staffing levels, participates in unit inspections daily to ensure standards are upheld.  ·        Maintain positive customer and associate relationships.·        Hire, train, motivate, recognize, coach and develop guest service and housekeeping associates through implementation of incentives and training plans.·        Ensure proper staffing and scheduling for maximum productivity.·        Control payroll costs to achieve maximum profitability.·        Communicate priorities to staff through daily and weekly meetings, ensures the guest satisfaction levels meet the goals for the site, and identify areas of process improvement to ensure efficient processing for the team.·        Responsible for guest service expectations.·        Manage strict room inventory to achieve highest possible room occupancy percentage.·        Manage guest accounts to ensure correct rates are being applied, appropriate rate authorization is obtained where necessary, and a method of payment is being received.·        Review incoming groups to ensure all blocking needs and front office requirements are met and relay information to appropriate staff, ensure all guest resolutions are achieved and responded concerns responded to.·
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