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Operations Manager
Job Title: 
Operations Manager
New York-New York City
Company Name: 
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
Mission Statement

Bridgeton Holdings LLC operates a portfolio of hotels across the continental United States. Based in New York City with offices in San Francisco and St. Louis, it runs its properties under its Walker and Cloverleaf banners, also operating independently labeled and major chain hotels.

Bridgeton's goal is to maximize the operational and financial efficiency of its hotels through a combination of capital investment, revenue management, and economies of scale through its position as a nationwide operator. Most of all, it seeks to achieve that goal and grow its market share by focusing on delivering first-class quality, comfort, and service to its customers, and believes that developing strong talent is absolutely central to that end. In turn, employees enjoy a high level of autonomy at Bridgeton, and have myriad opportunities to grow and develop their careers internally.

A key reason why Bridgeton has been successful in achieving its properties’ inherent potential is its sophisticated sales and marketing operation, with tight integration between individual hotels and the New York City headquarters. Potential applicants would join a nationwide team that is in tune with the latest developments in the hospitality industry, and that always strives to be the industry leader.

Founded in 2009, Bridgeton currently provides management services for 20 plus hotels in 7 states.

Job Description

Reporting to the Area General Manager, this individual will play a key role in the daily operational strategy across all departments.  The Operations Manager will assist the Area General Manager in directing all hotel departments including the Front Office, Housekeeping, and Engineering departments.  This position will oversee 3 independent hotels in close proximity to one another, and comprising of 127 rooms total.

Responsibilities include:

-Maintaining a high level of guest service by providing support for all employees

-Conduct staff meetings with all departments in order to facilitate increased levels of communication and guest satisfaction

-Manage the service levels of the front desk

-Conduct employee interviews, training/development, reviews, coaching, and discipline

-Ensure all policies and procedures are consistently applied

-Respond to all guest reviews in a timely manner

-Administrative tasks include scheduling, payroll, and inventory control

-Assist with inputting reservations and rates as well as updating OTA extranets

-Ensure cleanliness standards are consistently met by the Housekeeping Department

-Oversee preventative maintenance efforts with the Engineering Department

-Ensure that monthly and yearly goals are achieved

-Any other responsibilities assigned by the Area General Manager

Job Requirements:


-This position is open to those who have a minimum of 5 years of experience in the hotel industry

-Must be able to work flexible hours including weekends and holidays, and cover front desk shifts as necessary

-Excellent communication skills - written and oral

-Exceptional organizational skills

-Commitment to the highest levels of hospitality, staff development, and guest relations

-Proficient with Windows operating system

-Advanced knowledge of Microsoft Office - Excel, Word, Outlook

-Must be familiar with multiple PMS/CRS systems as well as OTA extranets

-Ability to learn and adapt quickly to different settings and situations

-Bachelor's Degree in Hospitality, Business Administration, or similar

-Fire Safety Director certification

(ref. 24872)
Job Requirements
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.