Description
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.
Our Hotel
This position is located at Mandarin Oriental Boston. Holding both the AAA Five Diamond and the Forbes Five-Star awards, Mandarin Oriental, Boston enjoys a coveted location in beautiful Back Bay. With a sophisticated yet relaxed atmosphere, the hotel offers the perfect blend of luxury and style.
Overview of Position
It is the mission and intent of this position that the incumbent will take full responsibility for the tasks that are given on all aspects of the Housekeeping operation, maintenance of the hotel and service standards.
The Turndown Attendant is responsible for the overall cleanliness of all guestrooms that they are assigned to turndown. The Turndown Attendant is equally responsible for delivering all the Mandarin Oriental Hotel Group service standards.
The Turndown Attendant will report directly to the Director of Housekeeping/ Housekeeping Manager and Housekeeping Supervisor.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Requirements
Mandatory
• Able to communicate written and spoken English
• Excellent overall communication skills
• Basic computer and typing skills
• Able to multi-task
• Strong desire to provide excellent guest service
• The ability to work well in a team environment
• Able to stand for extended periods of time
Desirable
• Multi-lingual is preferred
• Prior experience working within a hotel
Physical Requirements
Physical Activity
Frequency
Physical Activity
Frequency
Climbing
8 hours
Pushing
8 hours
Balancing
8 hours
Pulling
8 hours
Stooping
8 hours
Lifting
8 hours
Kneeling
8 hours
Fingering
8 hours
Crouching
8 hours
Grasping
8 hours
Crawling
8 hours
Feeling
8 hours
Reaching
8 hours
Talking
8 hours
Standing
8 hours
Hearing
8 hours
Walking
8 hours
Repetitive Motion
8 hours
Each of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position.
It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Employees or applicants should direct requests for accommodation to Director of Human Resources.
Equal Employer Opportunity statement
Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group's colleagues to perform their job duties may result in discipline up to and including discharge.
Requirements
About Us
Inspiring Opportunities at Mandarin Oriental
At Mandarin Oriental, our guiding principles are what define us. We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasise working together to achieve this goal. We support acting with responsibility.
What truly differentiates our brand from other luxury hotels however, is our colleague culture. Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued.
From the initial interview to the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘colleague journey’ that exceeds colleague expectations.
If our principles resonate with you, our culture appeals to you, and our opportunities inspire you, we invite you to join us on our journey of growth.
We’re looking forward to connecting with you.
Job Info
Boston, MA
Posted on:
Position Available: immediately
Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.
Management Position: No
Entry Level: Yes
Description
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.
Our Hotel
This position is located at Mandarin Oriental Boston. Holding both the AAA Five Diamond and the Forbes Five-Star awards, Mandarin Oriental, Boston enjoys a coveted location in beautiful Back Bay. With a sophisticated yet relaxed atmosphere, the hotel offers the perfect blend of luxury and style.
Overview of Position
It is the mission and intent of this position that the incumbent will take full responsibility for the tasks that are given on all aspects of the Housekeeping operation, maintenance of the hotel and service standards.
The Turndown Attendant is responsible for the overall cleanliness of all guestrooms that they are assigned to turndown. The Turndown Attendant is equally responsible for delivering all the Mandarin Oriental Hotel Group service standards.
The Turndown Attendant will report directly to the Director of Housekeeping/ Housekeeping Manager and Housekeeping Supervisor.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Requirements
Mandatory
• Able to communicate written and spoken English
• Excellent overall communication skills
• Basic computer and typing skills
• Able to multi-task
• Strong desire to provide excellent guest service
• The ability to work well in a team environment
• Able to stand for extended periods of time
Desirable
• Multi-lingual is preferred
• Prior experience working within a hotel
Physical Requirements
Physical Activity
Frequency
Physical Activity
Frequency
Climbing
8 hours
Pushing
8 hours
Balancing
8 hours
Pulling
8 hours
Stooping
8 hours
Lifting
8 hours
Kneeling
8 hours
Fingering
8 hours
Crouching
8 hours
Grasping
8 hours
Crawling
8 hours
Feeling
8 hours
Reaching
8 hours
Talking
8 hours
Standing
8 hours
Hearing
8 hours
Walking
8 hours
Repetitive Motion
8 hours
Each of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position.
It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Employees or applicants should direct requests for accommodation to Director of Human Resources.
Equal Employer Opportunity statement
Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group's colleagues to perform their job duties may result in discipline up to and including discharge.
Requirements
Inspiring Opportunities at Mandarin Oriental
At Mandarin Oriental, our guiding principles are what define us. We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasise working together to achieve this goal. We support acting with responsibility.
What truly differentiates our brand from other luxury hotels however, is our colleague culture. Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued.
From the initial interview to the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘colleague journey’ that exceeds colleague expectations.
If our principles resonate with you, our culture appeals to you, and our opportunities inspire you, we invite you to join us on our journey of growth.
We’re looking forward to connecting with you.
