Office Manager

Equity Lifestyle Properties, Inc.

Location: US - VA - Urbanna

Jan 12, 2018
Job Details
Equity LifeStyle Properties (ELS) is the leading operator of Manufactured Home Communities, RV Resorts, and Campgrounds in North America. ELS consists of nearly 400 resorts in 32 states and British Columbia and a team of over 4,000 employees. Our beautiful communities and parks are located in the most desirable regions of the country and we offer a variety of homes and camping options to meet a wide range of customers' needs. Our guests and residents enjoy rich vacation and lifestyle experiences in our various resorts.

We are seeking qualified candidates for the position of Office Manager for our three time winner of the Mega Resort of the Year in Urbanna, Virginia. A Office Manager supervises the activities and manages at the resort front desk, including check-in/check-out, guest requests, and promotion of in-house activities. Responsibilities include but are not limited to: training associates; planning, assigning, and directing work; addressing complaints and resolving problems.

Job Duties are:

* Supervise Front Desk operations;Train and ensure that your team has a current knowledge of property management system, resort services, reservation process, pricing and special promotional offers.

* Knowledgeable of resort features / services, hours of operation, cottage types, cottage numbers, layout, decor, rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status and all scheduled daily group activities.

* Monitor the appearance, standards, and performance of Front Desk employees with an emphasis on training and teamwork.

* Address guest requests, inquiries, and complaints promptly and thoroughly.

* Ensure proper staffing and scheduling of all Front Desk employees in accordance to productivity guidelines.

* Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.

* Attend weekly manager meeting and have open communication with other members of the management team.

* Other duties as assigned.

Responsibilities are:

* 6 months of Front Office experience RV or hotel experience is a plus.

* Superior work ethic with the ability to prioritize and meet deadlines.

* Excellent communication skills, strong customer service skills and the ability to problem solve.

* Experience in customer service environment and experience working with a point of sale computer system.

* A passion for delivering exceptional levels of guest service.

In return for your excellent skills and abilities, you may be eligible for our benefits package including: medical, dental, and vision plans, a generous 401k employer match, and paid vacations, holidays, and sick time.

We invite you to visit our web site at for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.
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Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.