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Property Name
Cliff House
Job Title
Night Services Manager
Company Name
Cape Neddick
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Bonus Pay
Position Categories
Summer 2016 marks a tremendous period in the history of The Cliff House Resort & Spa.
The resort is in the midst of a magical transformation throughout the winter and will emerge as one of the most treasured New England waterfront resorts of its kind. Situated on the beautiful coastline of Maine, this oceanfront resort offers spectacular views and endless relaxation. Minutes from Ogunquit's sandy beach and only an hour North of Boston, feel worlds away from it all upon your arrival.

Job Details

Job OverviewResponsible for the management of all aspects of the resort during the evening shift, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.

 Essential Functions
  • Practice Cliff House core values on a daily basis.
  • Provide hands-on assistance to Bell Desk, Front Desk, and Island Services, and Security staff during peak hours.
  • Review daily labor report and manage staff payroll on a daily basis
  • Provide ongoing performance feedback to staff and issue progressive discipline when necessary
  • Participate in all selection processes for front office staff including, recruitment, interview, and training.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain complete knowledge at all times of:
    • all hotel features/services, hours of operation.
    • all room types, layout, decor, appointments and location.
    • all special packages and promotions.
    • daily house count and expected arrivals/departures.
    • room availability status for any given day.
    • scheduled in-house group activities, locations and times.
    • all hotel and departmental policies and procedures.
  • Access all functions of departmental operating systems; including OPERA, ALICE, OPENTABLE, Phone System, and HotSOS.
  • Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.  Communicate necessary steps to resolve conflict, anticipate guest needs to all Departments involved.
  • Prepare and recommend weekly work schedule adjustments in accordance with staffing guidelines, events and labor forecasts.
  • Ensure staff (Front Desk, and Security, Island Services) has reported to work as scheduled.  Document any late or absent employees.

Job Requirements

  • High school graduate or equivalent vocational training certificate.
  • 3 years’ experience as a Front Desk/ Guest Services Manager, in a resort style hotel.
  • Fluency in English both verbal and non-verbal.
  • Compute basic arithmetic.
  • Previous cash handling experience
  • Familiarity with yield management and cost controls.
  • Ability to:
    • perform job functions with attention to detail,  speed and accuracy.
    • prioritize and organize.
    • be a clear thinker, remaining calm and resolving problems using good judgement.
    • follow directions thoroughly.
    • understand guest’s service needs.
    • work cohesively with co-workers as part of a team.
    • work with minimal supervision.