Night Auditor - The Westin

Blue Mountain Resort

Location: CA - ON - Blue Mountain

4-Aug-2017
Blue Mountain Resort
705-445-0231 Ext. 6132
108 Jozo Weider Blvd.

Blue Mountain, ON, CA L9Y 3Z2
Employer
Job Details

Night Auditors are the sole contact for our guests during the night, and the liaison between guests, house people, engineering and day staff. They are integral to the completion of one day and the smooth beginning of the next. The day shift supervisors rely on the Night Auditors to pass along any concerns or issues occurring overnight so they can be acted on during the day.

 

PRIMARY RESPONSIBILITIES

  • Balance hotel system and F&B Point of Sale nightly, including rate discrepancies and closing day
  • Handle cash and electronic payments
  • Follow up on guest requests, questions and concerns in a prompt and attentive manner
  • Check guests in and out of the hotel
  • Answer and dispatch security calls
  • Answer phones in a professional and friendly manner
  • Effectively communicate with other departments when dispatching guest requests
  • Enter wake up calls into the telephone system
  • Provide accurate resort information to guests
  • Other duties as required

QUALIFICATIONS

  • Two years Front Desk or related experience
  • Excellent interpersonal & communication skills
  • Good organizational skills with the ability to handle several tasks simultaneously
  • Experience in handling money
  • Basic accounting knowledge an asset
  • Computer knowledge required – Word, Excel
  • Computer skills in VING, and ON Command, an asset
  • Must enjoy working through complex analytical problems
  • Must enjoy working in a very active environment
  • Team oriented with an energetic, friendly, cheerful and animated demeanor
  • Proven track record of producing tangible and measurable results
  • Proven ability to coach, mentor, develop and recognize employees as required
  • Ability to recognize areas of opportunity for improvement and take self-directed action to correct
  • Due to the nature of the hospitality industry, employees may be required to work flexible schedules to reflect the business needs of the hotel, including weekends and holidays.

*Please note shifts are: 11:00pm - 7:00am*

  

Blue Mountain Resort is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for a position, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially

Additional Details
Immediately
No
Applicants who do not already have legal permission to work in Canada will not be considered.
Yes
No
Yes
Hotel/Resort
Front Desk - Night Audit, Administration, Customer Service