Hotel / Resort Jobs | Night Auditor/Front Desk Clerk

Description

Core duties and responsibilities include the following. Other duties may be assigned.
-Deliver excellent customer service and maintain a high standard of customer management, at all times.
-Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety
-Ensure that our hotels are operated safely, at all times.
-Undertake overnight responsibility for reception, checking guests in and out, taking reservations and dealing with all telephone enquiries.
-Maintain knowledge of all company promotions and hotel pricing, to provide information to guests, on request.
-Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort.
-Complete security checks at hourly intervals throughout the night.
-Complete manager’s log book and maintain accurate records of all fire safety checks carried out during the shift.
-Undertake additional administration duties, as requested by either the hotel manager or the pub manager.
-Adhere to company policy for reporting accidents and incidents-
-Maintain personal knowledge by completing in-house training, attending courses and completing workbooks.
-Always adhere to all company policies and procedures and licensing laws.
-Be involved and contribute at team meetings.
-Carry out instructions given by the management team and head office.

Requirements

1. Understand and use math concepts in order to design a financial or economic system.
2. Work math problems quickly and accurately.
3. Understand and use computers and related equipment.
4. Speak and write clearly to report financial information