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363273
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Night Auditor / Front Desk Agent
Property Name
Residence Inn by Marriott Toronto Airport
Job Title
Night Auditor / Front Desk Agent
Location
Ontario-Toronto/GTA
Company Name
City
Toronto
Work Permit
Applicants who do not already have legal permission to work in Canada will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Email
Industry
Hotel/Resort
Position Categories
Front Desk - Night Audit
Other Benefits
Health & Dental, Staff meals, Parking, Dry Cleaning
Atlific Hotels is one of the most dynamic hotel management companies in Canada operating over 60 hotels with offices in Montreal, Toronto and Vancouver. With over 50 years' experience owning and managing major brands and independents, Atlific Hotels is passionate about consistently delivering long-term financial benefits to owners while cultivating a caring and fun work environment for our people.

Job Description

 

SUMMARY:

We are looking for an energetic and exceptionally friendly individual to join our team at the Residence Inn Toronto Airport as a Night Auditor. 

 

RESPONSIBILITIES:

  • Corrects errors and discrepancies on any guest accounts and resolves guest issues to the guest’s satisfaction.
  • Balance credit card, cash, room charges, telephone, laundry and all other postings as required.
  • Runs the night audit final after ensuring all revenues are in balance.
  • Effectively answers internal/external guest calls in a timely manner.
  • Describes and sells accommodation and facilities; up-selling where possible.
  • Quotes rates and enters detailed and accurate reservations for individuals and group blocks.
  • Checks VIP and elite member arrivals and prepares accordingly.
  • Check in/out of guests and any follow up calls required.
  • Respond and resolve guest complaints regarding reservations or room assignments.
  • Work closely with GSM and Accounting Supervisor on any audit discrepancies.
  • Check room availability at other hotels when the hotel is fully booked.
  • Relays effectively any guest maintenance concerns, housekeeping concerns, or F&B concerns to the appropriate departments, and follows up to ensure that these concerns are dealt within a timely manner.

* Other duties as required

Job Requirements

 

QUALIFICATIONS:

  • Exceptional Microsoft Excel and Word knowledge.
  • Exceptional energy and professionalism.
  • Ability to adapt in a fast paced constantly changing environment within a dynamic work schedule.
  • Ability to take initiative within guidelines.
  • Attention to detail, order and cleanliness.
  • Ability to multi task.
  • Possesses effective communication skills and exceptional phone manners.
  • Ability to work with and understand financial information and basic arithmetic functions.
  • Can type quickly and accurately.
  • Is open and accepting of a flexible schedule, such as weekends and holidays as required.
  • Knowledge of a hotel Property Management System.
  • Previous Front Office experience is an asset.

 

Apply to Kineta Tai not later than August 13, 2018.

Email: ktai@residenceinntorontoairport.com

Phone: 416-623-2524

Apply Now
Thank you for your interest in Atlific Hotels, however, only those considered for interview will be contacted.

ATLIFIC HOTELS IS SUPPORTIVE OF WORKFORCE DIVERSITY AND ENCOURAGES APPLICATIONS FROM ALL QUALIFIED INDIVIDUALS.