Night Auditor
Property Name:
The Mills House - A Wyndham Grand
Job Title 
Night Auditor
Location: 
South Carolina-South/Charleston
Company Name: 
Wyndham Hotel Group
City: 
Charleston
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

The
Night Auditor is responsible for servicing the guests and ensuring the quality
and efficient service as part of the front office team.

 

Fundamental Requirements:

 

·           
Responsible for all front desk
functions including check-ins, check-outs, payments, PBX operation, etc.

·           
Preparation of reports for night audit
and ensuring that the Front desk is covered at all times

·           
Informs management of any unusual
activity during the course of their shift

·           
Complete guest financial
transactions, act as general cashier for guest, complete drops and responsible
for drawer accuracy

·           
Prepares express check-outs

·           
Balances all credit card room
charges

·           
Reports accidents, injuries,
near-misses, property damage or loss to supervisor

·           
Reports unsafe conditions to
supervisors

·           
Follows safety and security
procedures and rules

·           
Reviews room and tax postings for
accuracy

·           
Ensures all house charges are posted
accurately and in a timely fashion

·           
Completes all room night audit
reports

·           
Maintains a clean work area

·           
Displays full awareness of current
status of the property and ensures smooth transition from shift to shift

·           
Other duties as required

 

QUALIFICATION STANDARDS

 

 

 

Education & Experience: 

·           
High School Diploma or equivalent

·           
2 years of related experience or an
equivalent combination of education and experience in a hotel or related field
preferred.

 


 

Physical requirements:

·         
Long hours
sometimes required.

·         
Light work -
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force
frequently or constantly to lift, carry, push, pull or otherwise move objects.



 


 

General Requirements

·           
Must be able
to effectively communicate both verbally and written with all level of employees
and guests in an attentive, friendly, courteous and service oriented manner.

·           
Must be
effective at listening to, understanding, and clarifying concerns raised by
employees and guests.

·           
Must be able
to multitask and prioritize departmental functions to meet deadlines.

·           
Approach all
encounters with guests and employees in an attentive, friendly, courteous and
service-oriented manner.

·           
Attend all
hotel required meetings and trainings.

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