At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.
Essential Functions and Responsibilities:
Night Audit - Perform nightly audits of the Host (Rooms) system, Micros (Food & Beverage) and Spa systems. This includes carefully scrutinizing transactions, making notes for managers, posting room rates, closing and rolling dates, closing and securing closed hotel areas and producing the hotel daily revenue reports.
Front Desk - Responsible for overall guest service including, but not limited to, resolving guest complaints, check-ins, check-outs, room upgrades and moves, handling maintenance and housekeeping requests, answering and directing phone calls and lodge store sales.
Concierge - Manage guest experience by informing guests of various activities and dining around the area. Booking any activity or reservations as requested by the guest.
Bell- Responsible for greeting guests and assist with luggage. Introduce guest to their room and acquaint them with the features of their room (ex. Show them how to use their fireplace).
Follow the night security checklist and watch for safety hazards and report them immediately to your Department Supervisor.
Attention to detail.
Maintain integrity at all times.
Make decisions/Resolve problems.
Work well with guests and co-workers.
Understand and maintain the standards, values, goals and vision of the hotel.
Display a “Guest First” attitude.
Overnight Shift requires staff to remain awake and productive at all hours at the night.
High School graduate or GED certificate, with an aptitude for math and accounting. Previous hotel front desk and SMS computer experience a plus. Basic computer skills a must. Must be able to work well with others and be detail oriented. Must be able to work alone and over night shifts.