Applicants who do not already have legal permission to work in the United States will not be considered.
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
Greet, register, establish necessary credit for and issue keys appropriately to guests.
Check departure folios; verify daily cash sheets and paper work of all reps, ensuring all totals are accurate and posted correctly.
Close and reset credit card system; update no shows; run final night audit and associated reports.
Interact with site accounting regarding all aspects of daily transactions, cash drops, credit cards etc.
Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.
Receive guest requests and/or complaints and ensure that appropriate actions have been taken through call-back procedures.
Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.
Communicate with other departments as needed via telephone and two-way radio.
Completed check-out procedures, computes bills, collects payment and makes change for guests as required.
Balance all cash receipts and work performed during shift and performs a bucket check on shift.
Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.
High School diploma or equivalent.
At least one year of front desk experience in a hospitality/hotel environment (night audit experience preferred).