Education & Experience:
•High School diploma or equivalent.
•One year hotel Night Audit experience required.
•Guest Service Experience preferred.
•Computer knowledge/skills required.
•Flexible and long hours sometimes required.
•Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
•Late/Overnight shift (11pm - 7.30am.)
•Maintain a warm and friendly demeanor at all times.
•Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
•Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
•Must be able to multitask and prioritize departmental functions to meet deadlines.
•Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
•Attend all hotel required meetings and trainings.
•Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
•Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
•Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
•Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
•Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
•Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
•Must be able to cross-train in other hotel related areas.
•Must be able to maintain confidentiality of information.
•Must be able to show initiative, including anticipating guest or operational needs.
•Perform other duties as requested by management.
Wyndham Hotels and Resorts is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled. We require consent to pre-employment background screening & drug testing for all positions.