Balance all department accounts.
Reconcile front desk postings and investigate discrepancies.
Balance Food and Beverage cashiers’ paperwork to Micros report.
Balance all credit cards to both Micros and Chase systems.
Audit room rates and market codes.
Posts room and tax to all occupied rooms.
Run “End of Day” reports for both POS and PMS systems. Closes the day.
Completes Management reports and distributes accordingly.
Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
Resolve guest problems and complaints.
Receive advance deposits at the desk for future reservations and process as per policy.
Adhere to guest safe deposit box procedures.
Adhere to policies regarding handling of employee’s cash bank.
Reconcile all charges and cash received during shift and prepare drop.Have drop witnessed.
Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.Authorize revenue allowances as allowed by hotel policy.
Sell guest rooms, food & beverage outlets and seasonal hotel promotions.
Post charges to individual room or master account.
Complete tasks on daily checklist.
Communicate with other hotel departments to maintain a high level of guest satisfaction
High school graduate.Some college preferred.
Must have 1-2 years night audit or accounting experience.
Previous front desk agent and Marriott experience preferred.
Bachelor’s degree preferred or equivalent combination of education and experience.
Sheraton Albuquerque Airport Hotel
11 - 11 USD
Position Available: Immediately
Applicants who do not already have legal permission to work in the location of this job will not be considered.
Management Position: No
Entry Level: Yes
Hiring Contact: Maria Chadwick
Contact Title: Director of HR
Phone: (505) 843-7000
Fax: (505) 843-6307
Address: 2910 Yale Boulevard S.E. , Albuquerque, NM, 87106, US