Night Auditor

The Bostonian

Location: US - MA - Boston

Aug 9, 2017
The Bostonian
617-557-3690
26 North Street

Boston, MA, US 02109
Employer
Job Details

The  Bostonian, Boston, AAA Four Diamond boutique hotel located in one of Boston's most historic location is currently seeking a Night Auditor.

Your every day:

  • Greet guests immediately with a friendly and sincere welcome.Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and hotel services

  • Complete a registration process by inputting and retrieving information with routine difficulty from a computer system and registration cards, confirming pertinent information including number of guests and room type.

  • Promote Millennium Marketing Programs.Make appropriate selection of rooms based on guest needs.

  • Code electric keys.Non-verbally confirm the room number and rate.

  • Provide welcome folders containing room keys and explain automated mini bar, non-smoking policy and where to obtain ice etc... .

  • Verify and swipe credit cards for authorization using electronic acceptance methods.

  • Handle cash, make change and balance an assigned house bank.

  • Accept and record vouchers, traveler's checks and other forms of payment.

  • Convert foreign currency at current posted rates.Perform accurate, moderately complex arithmetic functions using a calculator.

  • Post charges to guest rooms and house accounts using the Property Management System.

  • Promptly answer the telephone using positive and clear English communication.

  • Input messages into the computer.Retrieve messages and communicate content to the guest.

  • Retrieve and send mail, small packages and facsimiles for guests as requested.

  • Follows standards, such as Millennium second effort log and Millennium Culture Standards.

  • Maintain certain amounts of cash drawer and effectively cash out with no errors.

  • Close guests’ accounts at time of check out and ascertain satisfaction.In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.

  • Remain calm and alert especially during emergencies, and times of heavy hotel activity.Resolve complications, such as room changes or credit issues.

  • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.

  • Listen and extend assistance in order to resolve problems such as price conflicts, insufficient climate control, noise, etc.

  • Plan and implement detailed steps using good sound judgment and discretion.

  • Alert Overnight Manager and Front Office Manager if needed and follow up to ensure guest satisfaction.

  • Perform all tasks necessary to complete the night audit process.

  • Review reports on arriving guests to ensure that all requests are met.

  • Review and update reservations of in house guests with special billing requirements as encountered in the night audit to ensure accurate billing.

  • Prepare departing guests’ bills for distribution.

  • Prepare reports for General Manager, Food & Beverage Outlets, Bell Desk Staff and Accounting Department.

 

A pleasant individual with previous customer service experience and excellent communication and organization skills required.
Ability to effectively deal with internal/external guests
Ability to read, listen, communicate effectively in English
Ability to work flexible hours including weekends and holidays
Hospitality experience preferred

Benefits include:

  • Health Insurance (a la carte)

  • FSA & HSA plans

  • 401k- match after 3 months

  • Life Insurance

  • Disability insurance

  • Paid Vacation, Personal & Sick days-

  • Complimentary dry cleaning

  • Complimentary cafeteria

  • Employee Assistance Program

  • Travel discounts

     

    .We are proud to be an Equal Opportunity Employer M/F/D/V. We maintain a drug-free workplace; perform pre-employment substance abuse testing and criminal background screening  

 

Additional Details
Immediately
No
Applicants who do not already have legal permission to work in the United States will not be considered.
Paid vacations, Insurance, 401K Match,Travel Benefits etc.
No
No
Yes
Hotel/Resort
Front Desk, Front Desk - Night Audit